IT Support Analyst

Description

We are seeking an IT Support Analyst to play a critical role in maintaining, deploying, and optimizing our core business technology within a primarily Microsoft-driven environment. Manage the set-up and configuration of desktop and deskside equipment, work to resolve incidents and requests reported to the help desk, documenting and improving systems, troubleshooting, and optimizing system performance, including training end-users. This is an immediate need, and a short-term contract. Location St. Paul MN.

Responsibilities:

• Deploy, maintain, and troubleshoot core business technologies, including servers, endpoints, printers, and databases in a Microsoft environment.
• Manage the setup and configuration of desktop and deskside equipment, ensuring functionality and training end-users.
• Perform system design, implementation, upgrades, and ongoing maintenance to meet business goals while ensuring devices are up-to-date and patched.
• Resolve incidents and requests from the help desk, improve system documentation, optimize performance, and train end-users as required.
• Collaborate with various stakeholders to understand business needs, lead system designs, and implement solutions.
• Coordinate with internal and external teams to define project scope, goals, and requirements.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
2-5 years of relevant experience in IT systems analysis and support.
Proficiency with tools and technologies such as Atlassian Jira, Citrix, Linux, and IBM systems.
Familiarity with cloud technologies and backup solutions.
Strong knowledge of Active Directory and Agile Scrum methodologies.
Experience with business requirement documentation and stakeholder engagement.
Ability to troubleshoot and optimize IT systems in a fast-paced environment.
Excellent communication and problem-solving skills.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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