Title: Sr. ServiceNow Administration

Overview

On Site
Depends on Experience
Full Time
Accepts corp to corp applications
100% Travel
Able to Provide Sponsorship

Skills

ITSM
HRSD
Workplace Service Delivery
Field Service
Flow Designer
EC Pro
and FSM
IT Service Management

Job Details

Hello Connection,

Title: Sr. ServiceNow Administration

Location: Onsite in Irvine CA

FTE

Job Description:

Leads ServiceNow Administration across modules like ITSM, HRSD, and FSM.

Coordinates platform transitions, automations, stakeholder alignment, and metrics reporting.

Tools: ITSM, HRSD, Workplace Service Delivery, Field Service, Flow Designer, EC Pro

Key Responsibilities:

  • Lead ServiceNow KT, system audits, and configuration governance.
  • Design and optimize catalog items, forms, and access roles.
  • Partner with HR, Facilities, and IT on cross-functional workflows.
  • Identify automation gaps and streamline service delivery.
  • Track module usage, ticket SLAs, and workflow effectiveness.
  • Ensure platform readiness for audits and stakeholder updates.
  • Liaise with vendors for support and roadmap planning.

Qualifications:

  • 5+ years administering the ServiceNow platform across ITSM, HRSD, FSM, Workplace Delivery, and EC Pro.
  • Deep knowledge of ServiceNow Flow Designer, business rules, client/server scripts, and ACLs.
  • Proficient in creating and managing catalog items, approval workflows, dynamic forms, and SLAs.
  • Experience integrating ServiceNow with third-party systems (e.g., identity platforms, facilities systems).
  • Skilled in metrics setup: ticket volumes, deflection rates, module usage, and SLA performance.
  • Demonstrated experience leading ServiceNow instance upgrades, patch management, and clone processes.
  • Familiarity with domain separation, scoped apps, data import/export sets, and UI policies.
  • Strong in stakeholder engagement: collaborating with HR, IT, and Facilities to define and streamline service workflows.
  • Proven track record in preparing for audits, managing compliance documentation, and training L1/L2 teams.

We represent Logisoft Technologies, Inc. with pride; We present ourselves as a premiere Technology, Consulting, Product Development, and Software Services Company.

Our Head Office is located in South Plainfield, NJ, and Our Offices location is in Hyderabad, INDIA & Accra, GHANA.

We are Microsoft Official Partners - A Microsoft Certified Partner that helps customers with a range of IT projects and specific IT solutions.

We started our journey in the year 2008. In the past 17+ years, we have acquired the trust of many IT market leaders.

LOGISOFT Technologies is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, national origin, ancestry, disability, marital status, or any other legally protected basis under federal, state or local law.

Interested candidates can apply directly to this posting or they can reach US

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