Data center Lead/DC Ops Manager

This position requires a person having 8 to 12 years of experience of working as Data Center Lead / Sr. Technician. Their job description entails leading a team of Data Center Technicians who are responsible for providing Data Center equipment installation, monitoring technical support & maintenance services. The role also requires that person has clear understanding of industry standards / benchmarks / technologies used in Data Center Capacity Management, Power & Temperature Management. Their role also entails monitoring system process and ensure smooth operations. They evaluate power, heating, and cooling systems to ensure they are operational and can meet equipment temperatures conditions. They also endeavor to update ACDC forms to maintain devices records after installing new devices at the Data Center. Candidate should also demonstrate excellent interpersonal, verbal, and written communication skills.

Compulsory Skills

• MUST BE SAFETY AWARE AROUND ELECTRICAL POWER SYSTEMS!!
• MUST have excellent understanding of Data Center Power Management. Power management involves identifying, implementing, and monitoring processes to improve power efficiency within the data center, both at the hardware and software level. Candidate must be well versed with DC Power Distribution concepts including installation & troubleshooting Power Feeds, Amperage / Voltage, PDM / PDU, ATS, Switchgear, Power Strips, UPS, Redundant Distribution (Side A / Side B), Generators etc.
• MUST have excellent understanding of Data Center Temperature & Humidity management. The candidate must be aware about concepts including installation & troubleshooting related to CRAH, Chillers, Humidity, Airflow, Temperature Monitoring & Control for smooth operations.
• MUST have an excellent understanding of below.
• Rack Mounting Devices Servers, Switches, Routers, Storage Arrays, and other DC Appliances.
• Cable Management Cabling Topologies, Power Cords and Receptacles, Optical Fibers, Copper Cabling.
• Capacity Management Forecasting DC capacity needs and plan hardware procurement in collaboration with IT Leadership.
• Vendor Management Experience in working with technology vendors from procurement to maintenance of Data Center assets.
• Inventory Management Must be able to maintain accurate inventory of all equipment s, tools, and network devices.
• Troubleshooting Skills Must be able to follow Linear & Logical troubleshooting approach by performing tests to identify cabling, basic hardware issues and replacing bad cabling & peripherals. Able to complete basic repair of damaged or faulty network equipment and devices (limited to swappable devices such as hard drives, controllers, and other simple filed replaceable components). Should also be able to provide technical leadership and support during Data Center issues and incidents.
• Technical Writing Skills Should be able to develop Standard Operating Procedures (SOP), Method of Procedure (MOP), DC Manual s including version control.
• MUST be familiar with change control processes and ticketing systems e.g. JIRA. Experience of working in Agile / DevOps environment is desired.
• MUST possess excellent communication skills both oral & written to be able to explain complicated technical process in a simple to way to non-technical staff.
• Physical Requirements Data Center job involves staying on feet, crawling, crouch, kneel, lift, and move up to 40lbs over short distances.
• Understanding of how the facility machinery supports the Data Center; working with Facilities Team to enable Facility Management without / minimal disruption to Data Center assets.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

Compensation and Benefits

A candidate s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year