AWS Connect Developer and Tester

Overview

On Site
Contract - W2
Contract - 12

Skills

AWS Cloud
Amazon Connect

Job Details

Role: AWS Connect Developer and Tester

Location: Baltimore, MD, Full-time, 5 Days on site.

Description of Work:

Solid AWS Cloud and AWS Connect Developer experience

Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes

Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications

Support and enhance existing processes based on new requirements or upgrades

Facilitate requirements gathering, review and document requirements

Design and develop solutions within the ServiceNow environment

All other duties as assigned or directed.

Basic Qualifications: Minimum knowledge, skills, abilities needed.

Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field

7 years of experience working with large enterprise framework

7 years of hands-on experience working with AWS Cloud platform

3 years of hands-on experience working with Amazon Connect

3 years of experience using Node.js, Python or Java for development

3 years of experience in designing call routing & messaging

Solid AWS Cloud and AWS Connect Developer experience

Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat

Experience with process flow documentation creation.

Strong verbal and written communication skills.

Must be able to obtain and maintain a US Public Trust clearance.

Preferred Qualifications: Candidates with these skills will be given preferential consideration.

Adept at working independently, but also in a team environment

Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment

Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems

Prior Federal government experience

Self-starter, highly motivated individual who adapts to a dynamic work environment

Strong attention to detail with an ability to operate effectively across multiple priorities

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.