Help Desk Technician

Entry-Level Helpdesk Technician

Overview:
We are looking for a motivated and customer-focused Helpdesk Technician to join our IT support team. This entry-level role is ideal for individuals passionate about technology and eager to develop their skills in a dynamic environment. You will be the first point of contact for technical issues, providing timely and effective support to end-users.
Key Responsibilities:

• Respond to incoming support requests via phone, email, and ticketing system.
• Troubleshoot basic hardware and software issues for desktops, laptops, and peripherals.
• Assist with password resets, account access, and basic application support.
• Document all support interactions and resolutions in the ticketing system.
• Escalate complex issues to Tier 2 or senior technicians as needed.
• Provide excellent customer service and maintain a professional demeanor at all times.

Required Skills & Qualifications:

• Basic knowledge of Windows OS and Microsoft 365 applications.
• Strong communication and problem-solving skills.
• Ability to explain technical concepts in simple, user-friendly terms.
• Customer service experience or strong interpersonal skills.
• High level of reliability, attention to detail, and willingness to learn.

Preferred Qualifications:

• Familiarity with ticketing systems and remote support tools.
• Coursework or certifications in IT fundamentals (CompTIA A+, ITIL, etc.).

Pay and Benefits
The pay range for this position is $20.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Stayton,OR.
Application Deadline
This position is anticipated to close on Nov 1, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.