NOC Tech III.

Immediate need for a talented NOC Tech III. This is a 06+months contract opportunity with long-term potential and is located in Charlotte, NC (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID: 25-78977 Pay Range: $25 - $30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:

• As a NOC Tech III, you will support our Enterprise and Carrier customers, as well as provide expert level support and guidance for the NOC Tech I and NOC Tech II job roles.
• The NOC Tech III is responsible for triaging customer, and network alarming, initiated trouble tickets, and providing timely and relevant updates to our customers, as well as providing support, guidance and training for the NOC team.
• The NOC Tech III must be able to prioritize remediation of issues in a 24 x 7 network operations center.
• Perform administrative duties as required: Running scripts, preparing and supporting maintenances, etc.
• You will also be expected, and looked to, to provide guidance on large scale network events, utilizing your expertise to quickly identify, isolate, and remediate issues that impact our network and customers

Key Requirements and Technology Experience:

• Key skills; Voice, troubleshooting, Customer support, SIP voice services, ServiceNow
• Target Years of Exp: 3 to 5 years min
• Top 5 Must Haves: Ability to troubleshoot 1fb/TDM circuits, SIP trunking issues, Converged and hosted voice services, VOIP services, call routing issues

Our client is a leading Telecommunication Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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