Manual Testing Associate - Cross Product Change Services

Job Description

Cross Product Change Services (CPCS) is a change delivery organization within the Corporate & Investment Banking's Digital & Platform Services (D&PS) that provides integrated change, testing and implementation support to Corporate & Investment Bank stakeholders. CPCS capabilities include end-to-end test management and automation, business analysis, data analytics and program management, which are tailored to enable strategic initiatives in the Wholesale Payments, Markets and Securities Services businesses, as well as cross-business functions such as Network Management and Client Onboarding (Client Tax & WKO).

As a Manual Testing Associate within Corporate & Investment Banking, you will provide Senior Business Testing Analysis for the Securities Services Line of business, in a cross business, cross functional project based environment. You will need to be flexible to provide Testing experience on other LOB's and support transformational Global initiatives within Cross Product Change Services. You will be expected to support the strategic roll out of an automated testing solution.

Job Responsibilities:

• Efficiently manage stakeholder communications, provide accurate testing estimates during daily scrum calls, validate and present test results for internal sign-off.
• Document and execute test scenarios by identifying specific scenarios and writing test scripts using Business Driven Development.
• Utilize test automation tools to enable efficient and timely end-to-end test execution.
• Partner closely with Operations, Product, and Technology groups to ensure seamless collaboration.
• Identify opportunities to accelerate and synergize testing processes for assigned projects and share information with team members for validation.
• Monitor and report on testing defects and manage the re-testing process.
• Deputize for the Test Manager as necessary in project calls and communications with relevant colleagues.
• Confidently raise concerns with senior team members and support resolution.
• Demonstrate effective change management skills and adapt within a changing environment.
• Understand own role and those of other team members, recognizing the need for flexibility to achieve project and organizational objectives.
• Maintain excellent attention to detail to prevent errors and highlight redundancies or opportunities.

Required Qualifications, Capabilities, and Skills:

• Possess relevant functional and regression testing experience within the financial services industry.
• Demonstrate expertise in Agile project delivery methodology and the ability to learn and work with evolving methodologies.
• Experience in testing processes to define requirements, document user stories, and execute test scripts.
• Exhibit strong problem-solving skills, with the ability to scope and structure complex issues, rapidly learn unfamiliar processes, and provide insightful remediation.
• Utilize effective systemic data-driven reporting to support program reporting.
• Communicate effectively with team members, colleagues, senior leads, executives, and clients.
• Contribute actively to program updates, project, and team meetings.
• Manage multiple projects and personnel to meet stakeholder expectations.
• Build and nurture effective and lasting relationships with colleagues, team members, and stakeholders across multiple business lines and global locations.
• Work collaboratively and use effective influencing skills to achieve positive outcomes.
• Proficient in Microsoft applications, including Word, Excel, and PowerPoint.

Preferred Qualifications, Capabilities, and Skills:

• Bachelor's degree with relevant experience.
• Possess a Project/Agile methodology qualification.
• Working knowledge of data visualization and user tools like Tableau, Alteryx, QlikView, and Xceptor is preferred but not mandatory.

**Required to work in office 5 days a week

Please note this role is not eligible for employer immigration sponsorship.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.