Senior Project Manager

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

About the Role:

We are seeking an experienced Senior Project Manager to join our dynamic team in Cochin, Kerala. The ideal candidate will have 15-18 years of overall experience in the IT industry, with at least 7-8 years of hands-on project management experience. You will be responsible for successfully leading complex IT projects across technologies like Salesforce, Microsoft Azure, .NET, Data & AI, and ensuring on-time, on-budget delivery while exceeding client expectations.

This role requires strong experience in managing US-based customers, excellent stakeholder communication, and proven expertise in delivering technology-driven solutions in a fast-paced service-oriented environment.

Key Responsibilities:

• Lead and manage multiple end-to-end IT projects across various domains including Cloud (Azure), CRM (Salesforce), .NET applications, and Data & AI initiatives.
• Act as the primary point of contact for US-based clients, ensuring strong customer relationships and high satisfaction levels.
• Define project scope, goals, and deliverables that align with client expectations and business objectives.
• Prepare detailed project plans, resource allocation, schedules, and budgets. Monitor and report on progress, risks, and issues.
• Drive cross-functional collaboration between development, QA, DevOps, and business teams.
• Manage project risks, proactively identify issues, and implement effective mitigation strategies.
• Ensure adherence to company's project management frameworks, quality standards, and compliance requirements.
• Conduct regular status meetings with internal teams and external stakeholders.
• Mentor and guide junior project managers and team leads.
• Participate in pre-sales activities including estimation, solutioning, and proposal development when needed.

Key Requirements:

• 15-18 years of total IT experience, with 7-8 years in a Project Manager role handling mid to large-scale IT projects.
• Proven experience managing projects in technologies such as:
  
  Salesforce CRM,
  
  Microsoft Azure (PaaS/IaaS)
  
  .NET Framework/Core
  
  Data Engineering and AI/ML implementations
• Strong experience managing US clients; familiarity with US time zones, culture, and business expectations.
• Excellent written and verbal communication skills; ability to convey technical information to non-technical stakeholders.
• Proficiency in project management tools (JIRA, MS Project, Azure DevOps, etc.).
• Strong understanding of Agile and Waterfall methodologies; certification in PMP, PRINCE2, or Scrum Master is a plus.
• Bachelor's degree in Computer Science, Engineering, or related field. Master's degree preferred.

Preferred Skills:

• Client-facing experience in an services or IT consulting environment.
• Experience working with distributed teams across geographies.
• Ability to handle multiple projects simultaneously with a focus on quality and delivery.
• Strategic thinking and problem-solving abilities.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.