Overview
On Site
Depends on Experience
Full Time
Skills
Access Control
Adaptability
Attention To Detail
Bash
Cloud Computing
Collaboration
Communication
Documentation
IT Security
IT Service Management
IaaS
Microsoft Azure
Microsoft Exchange
Microsoft Office
Migration
Positive Attitude
Regulatory Compliance
Shell
Technical Support
Tier 2
User Experience
Windows PowerShell
Active Directory
CompTIA
Computer Networking
Computer Science
IT Administration
Information Technology
Microsoft
Microsoft Windows
Network
Servers
Virtualization
IT Infrastructure
Computer Hardware
Network Administration
Management
Network+
Policies and Procedures
Operating Systems
Microsoft Outlook
Cisco
Cisco Certifications
IT Operations
Linux
Job Details
KEY RESPONSIBILITIES
- Serve as the primary IT point of contact for the Corporate office. Independently managing daily technical operations while escalating complex issues to the remote IT team as needed.
- Maintain and troubleshoot IT systems, including servers, networks, and end-user devices (PCs, peripherals, and accessories).
- Perform networking tasks, such as cabling, configuration, and connectivity troubleshooting.
- Execute IT projects independently, including network upgrades, software rollouts, and initiatives to optimize IT infrastructure.
- Provide general support to employees, resolving hardware/software issues and managing user account administration at the corporate office, and when required at other SKPT locations.
- Track, document, and resolve IT tickets in a timely manner, ensuring accurate updates and closure.
- Install, configure, and maintain software applications (e.g., Microsoft Office 365, Teams, Outlook).
- Collaborate with the remote IT team on larger projects and escalate issues requiring advanced expertise.
- Actively contribute and support global IT projects, ensuring they are completed on time and within budget.
- Implement and monitor security protocols to protect company data and systems from cyber threats.
- Participate in after-hours network upgrades and be available 24/7 for major outages (emergency situations only).
- Adhere to company IT policies and procedures while suggesting improvements based on onsite observations.
- Ensure all IT operations comply with relevant laws, regulations, and company policies.
REQUIREMENTS
- Associate’s degree in Computer Science, Information Technology, or a related field (equivalent work experience considered)
- At least 3 years of experience in a similar role – IT administration, network management.
- Strong knowledge of Windows/Linux operating systems, networking protocols, and IT security principles.
- Experience with Active Directory, virtualization technologies, and cloud-based services.
- Must work independently with no supervision.
- Excellent troubleshooting skills, strong communication and interpersonal skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- A can-do attitude.
- Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator, or Cisco CCNA are a plus.
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