Technology Engineer(Genesys)

Overview

Hybrid
$53 - $55
Contract - W2
Contract - 10 Month(s)

Skills

Genesys Engage environment
Voice/Email and Chat routing
IVR

Job Details

Immediate need for a talented Technology Engineer(Genesys). This is a 10+months contract opportunity with long-term potential and is located in Columbus OH (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-74595

Pay Range: $53 - $55/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience:

  • Key Skills; Genesys Engage environment
  • Voice/Email and Chat routing
  • IVR
  • Genesys Engage environment: Voice/Email and Chat routing, realtime and historical reporting, Interactive Voice Response system (IVR) and connectivity to Avaya phone system.
  • Nice IEX workforce management knowledge and connectivity
  • Virtual Hold queue to call back technology and connectivity.
  • Cyara monitoring and test platform
  • HTTP(S), TCP/IP, DNS, LDAP, Scripting Concepts, Firewalls, TLS, Load Balancing, Oracle & SQL Server, IHS, Apache, IIS, Windows Server, Red Hat Enterprise Linux, Shell Scripts, SSH, ASP, Java, Python
  • Good oral and written communication to interact effectively with Internal Business Partners
  • Excellent troubleshooting skills with the ability to resolve issues quickly and identify the root cause of the problem
  • Proficient at analyzing complex architecture documents and gather requirements through appropriate follow up questions on conference calls

Our client is a leading Insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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