IT Business Analyst (Domain expert)

Immediate need for a talented IT Business Analyst (Domain expert). This is a 12+months contract opportunity with long-term potential and is located in Jacksonville, FL (Hybrid ). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-76567

Pay Range: $50 - $56/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Design and implement a structured intake process for incoming requests from Line of Business (LOB) partners.
• Serve as the initial point of contact for intake submissions during the rollout period.
• Collaborate closely with internal technology teams, support analysts/engineers, and business stakeholders to gather requirements and refine workflows.
• Develop clear and comprehensive process documentation and user guides to enable future handoff and adoption.
• Maintain and organize supporting documentation in enterprise wiki platforms (e.g., Confluence or SharePoint).
• Track and manage intake requests through tools like Jira and Remedy, ensuring transparency and accountability.
• Identify opportunities for improvement or automation within the intake process and provide actionable recommendations.

Key Requirements and Technology Experience:

• Key Skills; Microsoft Excel (Including filtering, sorting, pivot tables), Wiki platforms (Confluence, SharePoint, or similar), Jira (ticket tracking, workflow configuration)
• 3+ years of experience in business process analysis or operations support roles.
• Strong technical writing skills with a proven ability to create clear, concise, and user-friendly documentation.
• Microsoft Excel (Including filtering, sorting, pivot tables)
• Wiki platforms (Confluence, SharePoint, or similar)
• Jira (ticket tracking, workflow configuration)
• Remedy or similar ITSM ticketing systems
• Excellent verbal and written communication skills: ability to interact effectively with technical teams and business stakeholders.
• Experience working in or with production support. IT operations, or application support teams is a plus.
• Detail-oriented with strong organizational and multitasking skills

Our client is a leading banking and financial Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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