IT Support Technician I

Marcus Hotels & Resorts is seeking an IT Support Technician I to provide technical support to end users across our Hotels, Corporate Office, and Enterprise IT systems. In this on-site role, you'll be responsible for the day-to-day troubleshooting and support of IT hardware, software, and applications, helping to ensure smooth and efficient operations. This is a dynamic opportunity to grow your career in a vibrant, fast-paced environment. Join us and play a key role in our continued success!

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

What you will be doing:

• Provide top-notch technical support to corporate office and hotel employees, offering swift solutions for IT issues. Escalate complex problems to higher-tier support when needed. Respond to urgent situations while remaining calm and positive.
• Manage the acquisition, setup, and delivery of mobile devices and PCs/laptops for employees.
• Handle LAN/WAN/Wireless incidents promptly to maintain network reliability.
• Diagnose and resolve hardware, software, and application incidents, collaborating with third-party service vendors when necessary.
• Accurately document asset management changes, incidents, and requests using our corporate ticketing systems.
• Escalate advanced technical issues to higher-tier functions, ensuring a swift resolution.
• Stay updated on current information system trends and technologies to enhance your technical knowledge.

What we are looking for:

• Successful completion of a High School Diploma, G.E.D., or an equivalent qualification is required.
• 1-3 years of demonstrated experience in an IT support capacity, showcasing adeptness in resolving intricate technical challenges.
• Profound expertise encompassing operating systems, networking protocols, hardware constituents, and software applications.
• Exceptional analytical acumen and problem-solving finesse, coupled with the capacity to think critically even when facing high-pressure scenarios.
• Outstanding communication prowess, spanning both written and verbal domains, enabling effective interactions with end-users and technical teammates.
• Certifications such as CompTIA A+, Network+, Google IT Support, Microsoft Certified Solutions Associate (MCSA), or Cisco Certified Network Associate (CCNA) are a plus.
• Ability to work both independently and within a collaborative team-oriented environment.
• Adapt seamlessly to a fast-paced environment, juggling multiple tasks concurrently.
• Required to partake in an on-call rotation.
• Ability to be on site at corporate offices or other designated locations 5 days a week to ensure seamless coordination and contribution to the team's success.
• Flexibility to undertake travel of up to 10% to remote sites, occasionally involving overnight stays.

What's in it for you?

• Discounts at Marcus Hotels & Resorts properties for hotel rooms, cafes, and restaurants - not to mention, great deals on golf, ski and spa
• Marcus Movie Theatres discounts
• Brand new, modern office space
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match
• Ability to grow your career
• And more!

Note: This document describes the general nature and level of work required. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Marcus Hotels & Resorts is an Equal Opportunity Employer.