Overview
Remote
$100,000 - $120,000
Full Time
Skills
Interface
HL7
Job Details
Technical Support Specialist Qualifications/Skills:
- Requires a bachelor s degree in computer science or equivalent experience.
- Minimum 5 years in a technical support role, preferably in a Healthcare setting.
- Experience in troubleshooting and resolving interface-related issues, such as connectivity, data integrity, or performance.
- The ability to communicate technical information in an accessible manner to non-technical employees.
- Software maintenance and testing capability.
- Knowledge of Cloverleaf Interface Engine is a plus.
- Understanding of network protocols, such as TCP/IP, HTTP, or FTP.
- Knowledge of script languages such as Python, JavaScript, Java, C#, etc.
Monitoring: Keeping track of computer system performance and reporting issues
Maintenance: Performing daily maintenance and monitoring tasks for computer systems
Documentation: Creating technical documentation and reference materials for users
Communication: Responding to inquiries, calls, emails, and chat messages
Coordination: Working with other teams, such as the service desk, to resolve issues
Escalation: Referring difficult cases to senior support staff
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