Product Manager - Service Now

Overview

Remote
$130,000 - $140,000
Full Time
10% Travel

Skills

Product Management
CSM
ServiceNow
JIRA
Implementation
data migrations
system migrations
HRSD
CMS
CMDB
ITSM
ITAM
ITOM
AI
Discovery

Job Details

My client is looking for a full-time Product Manager ESM. The pay is 140,000 with a generous holiday/sick schedule, good healthcare, and benefits. The culture is excellent. The position will be focused on ServiceNow but other similar vendor product experience will be considered. The position is 100% remote and can be based anywhere in the U.S. with limited to no travel.

The client is in the beginning stages of a ServiceNow implementation and have the implementation partner selected and client team in place except for this position. They are implementing ITSM, HRSD, CSM, ITAM,ITOM/Discovery and CMDB and AI. HRSD and CSM is where their skill gap internally is so that would be a plus but not mandatory.

  • Program management experience, including meeting facilitation, customer and internal team engagement, project and operational management, and ability to execute structured approaches/methodologies to business problems.

  • Experience in implementing ServiceNow or Jira, CMDB and HelpDesk

  • Experience in capturing user stories and converting them into sprint stories

  • Experience with systems integrations, and data migrations.

  • Significant experience in B2B or B2C product lifecycle management and working in an Agile software development environment.

  • Experience with translating user feedback and needs into requirements for process, functional, and technical improvements.

  • Excellent communication skills (written and verbal), as well as group facilitation and relationship management skills; experience working with a stakeholder audience which comprises a broad span of organizational levels and has a wide range of expertise

  • Proven ability to cultivate and manage relationships with business partners, internal IT partners, and vendors.

  • Extensive leadership and operational managerial experience; ability to communicate effectively in a geographically dispersed team.

No sponsorship is available for this position and no 3rd parties will be utilized.

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