Senior Director Software Engineering

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Director Software Engineering

About your role:
You will lead global engineering teams across backend, frontend, and core platform functions to build scalable, secure, and AI-enabled fintech platforms that power payments and developer experiences at Fiserv. This role combines technical leadership, platform strategy, and direct product delivery to modernize systems, expand API ecosystems, and accelerate GenAI adoption. The team's outcomes will increase integration, velocity, resiliency, and compliance across internal and external partners.

What you'll do:

• Set and execute the engineering strategy for platform consolidation, modernization, and GenAI adoption, aligned to product and business objectives.
• Lead, mentor, and scale cross-functional teams (backend, frontend, DevOps, data, AI/ML), establishing clear priorities, OKRs, and hiring plans.
• Own architecture decisions and roadmaps for cloud-native platforms, microservices, event-driven systems, and modern data pipelines.
• Drive implementation of AI/ML capabilities such as GenAI, RAG, personalization engines, and ML-backed developer tools.
• Define and enforce API strategy and management, including API gateways, developer portals, SDKs, OpenAPI/AsyncAPI practices, and external integration patterns.
• Lead payments engineering initiatives (merchant acquiring, bill payments, tokenization, identity management) with a focus on high availability, resilience, and regulatory compliance (PCI, SOC2).
• Improve developer productivity and DX through platform services, observability, CI/CD, and DevSecOps automation.
• Manage engineering budgets, vendor relationships, cloud cost optimization, and third-party integrations.
• Collaborate with product, risk, security, and executive stakeholders to prioritize investments and communicate technical trade-offs.

Experience you'll need to have:

• 12+ years of experience in designing and leading cloud-native architectures on Azure (preferred) including microservices and event-driven systems.
• 12+ years of experience in backend and frontend development with Java, Spring Boot, Python, and React.
• 12+ years of experience in payments security and compliance, including PCI DSS, SOC 2, tokenization, and identity management.
• 8+ years of proven leadership experience managing engineering teams and driving the successful delivery of enterprise-grade platforms, with a strong focus on strategic execution, cross-functional collaboration, and innovation.
• 5+ years of experience in containerization and orchestration (Kubernetes, Docker), infrastructure-as-code (Terraform), and CI/CD tools (GitHub Actions, Jenkins, Azure DevOps).
• 5+ years of experience in API design and management, API gateways (e.g., Kong, Apigee), developer portals, and SDK delivery.
• 4+ years of experience implementing AI/ML and GenAI solutions, including RAG, embeddings, and personalization engines.

Experience that would be great to have:

• Azure Solutions Architect (or equivalent) certification.
• Direct experience in fintech or financial services payments product engineering.
• Experience leading platform modernization and digital transformation programs at scale.
• Proven success in managing vendor relationships, cloud cost programs, and engineering budgets.
• Strong track record mentoring engineering managers and building distributed, high-performing teams.
• Proven track record in managing large-scale engineering teams and delivering enterprise-grade platforms.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.
• This role requires the use of a computer and audio equipment.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

#LI-IH1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.