Desktop Support Lead

At CompucomStaffing , you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Lead to join their team onsite in Baltimore, MD and provide end-user support.

Duties and Responsibilities :

• Work with legacy systems running Window XP and 7
• Tools using older technologies like parallel and serial cards, so being knowledgeable in legacy technologies would be highly desirable
• Skilled in repairing Dell hardware
• Terminate and test network lines, patching in equipment
• Advanced in M365 troubleshooting, Intune device management and AD/AAD user management
• Image machines using Dell Imager, SCCM and Intune
• Execute PowerShell scripts and commands. The ability to create basic PowerShell scripts would be desirable
• Working knowledge of VPN, VLANs, firewalls, switches and setting IP configurations on devices
• Troubleshoot Android and iOS mobile phone issues
• Troubleshoot moderately complex networking issues
• Lead the team as they interact with customers through phone calls, live chat, and email, using ticketing software
• Provide and receive ongoing feedback, implementing resolutive actions
• Foster career development by delivering actionable feedback on individual performance in 1:1 meeting, assigning achievable goals and projects, and coaching accordingly
• Create and share Operational goals, performance standards, and KPI's with the teams to properly align to Mission, Vision, and Values
• Identify trends and opportunities for improvement

Skills and Qualifications :

• Bachelor's degree in computer science or information technology from a technical school preferred, or equivalent experience
• Minimum 4+ years of experience in related field
• Desktop and / or Infrastructure support experience
• Experience analyzing, managing, expediting, and resolving issues with timely customer follow up
• Skills and experience preferred in:
  
  • Account Specific Training or Certification
  • Min 1 OEM Per Environment
  • Basic non-warranty repair skills training as assigned (Cabling, Printers, Network, Servers)
  • Client Printer Basics + Printers as assigned
  • Lexmark Printer Basics + Printers assigned
  • Apple MAC Certifications as assigned
  • Microsoft Certification Program Cert (Ex. MTA)
  • CompTIA Server+ 1 or more OEM Server (as assigned)
  • CompTIA Network+ Cisco CCT Router & Switching
  • 1 Advanced CompTIA Cert (Sec+, CYSA+, Cloud+)
  • Cisco CCNA

Wage Range :
The rate for this position is between $39.00 - $57.20 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits :
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

CompucomStaffing , a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .