System Administration

Description of Duties

Able to coordinate, communicate, document, track progress and status on initiatives.
Familiarization with project management concepts
Work in a centralized support capacity providing statewide technical assistance on desktop hardware, laptops, tablets, peripherals, and software, and establishing and implementing supported agencies hardware and software installation standards.
Administer network security. Add/change/delete user accounts, passwords, and account lockouts. Perform machine security patch and virus software upgrades.
Work with other BIT staff to increase familiarity with their functions and how they support computer use throughout the supported agencies.
Coordinates IT asset replacements, upgrades, and enhancements schedules.
Develops, documents, and initiates processes that involve IT asset installations, relocations, and changes.
Responds to Service Desk tickets requiring Level 2 asset management attention.
Processes ServiceNow updates and reconciliations identified through physical inventory reports returned from the field.
Provide level 2 troubleshooting and highly technical problem resolution related to PC hardware, software and peripherals. Utilizes ServiceNow to identify, track and resolve issues.
Utilizes Microsoft Systems Center Configuration Manager to run available hardware and software reports.
Create documentation for technical staff and end user.
Image and configure laptop and desktop hardware.
Create objects in SCCM and AD for devices needing to be imaged
Post image AD OU verification
Verify drivers are correct
Test images for accuracy on new hardware
Manual bios changes
Update documentation changes during imaging process-submit to Systems Management Supervisor for approval

Familiar with video conferencing platforms, conference room VC setups, troubleshooting.