Overview
On Site
USD 35.00 - 42.00 per hour
Full Time
Skills
Reporting
Service Operations
IT Operations
Productivity
DirectShow
DS
SLA
DevOps
Microsoft Windows
Microsoft Operating Systems
Microsoft Windows Server
SQL
Database
Active Directory
Kofax
System Imaging
Network
Technical Support
Computer Hardware
Project Management
Communication
Management
Network Administration
Switches
Routers
Firewall
Windows PowerShell
Scripting
Microsoft Certified Professional
Network+
ITIL
CompTIA
SEC
Taxes
Life Insurance
SEP
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
The Systems Engineer will be responsible for providing on-site support at our Dallas imaging center as well as supporting our imaging and file transfer central environment.
This role requires an experienced IT professional with a proven record of accomplishment to support this fast-paced and high volume environment. Reporting to the IT Manager for Global DS Service Operations, this individual will be the on-site lead for the Service Operations team. The Systems Engineer will be responsible for the day-to-day operations and supporting Hardware and software including high speed scanners, imaging tools and managing file transfer(delivery).
Key Accountabilities
The range of activities and tasks to be undertaken by the System Engineer, Global DS Service Operations (NA) include:
Daily maintenance activities to ensure all IT operations run smoothly.
Daily support for the local imaging center and for the central environments.
Responsible for proper daily escalation of issues and off-hour on-call support.
Work to improve existing standard processes and develop comprehensive controls to monitor productivity, quality, and SLA adherence based on industry proven best practices.
Responsible for successful on-boarding of new DS customers and change requests for existing DS customers
Ensure constant systems/solution availability to meet project SLA's
Meet with Implementation/Devops for solution fixes and enhancements.
Knowledge/Skills/Experience
Extensive experience with remote control tools, Windows 10, Windows 11, Windows Server 2016, SQL Database and Active Directory.
Installation of hardware and software products remotely and at customer locations.
Deploy/troubleshoot Kofax(imaging software) and Batch class deployment
Deep understanding of the various IT functions(Desktop, Server, Network)
Providing technical support for hardware and software products on-site.
Program/Project management experience
Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams.
Demonstrated ability to perform independently as a member of a team and through cross functional initiatives.
Strong organizational and time management skills
Ability to plan strategically
Willingness to work with numerous deadlines on a wide variety of initiatives in an environment where priorities may change quickly
Network management and support- some knowledge of switches, routers and firewalls
PowerShell scripting experience desired
Additional Skills & Qualifications
Bachelor's degree (B.A. or B.S.) from a four-year college or university or over 5 years of IT industry work experience
Nice To Haves
Microsoft Certified Professional (or related certification)
A+ and Network+ Certifications
ITIL v3 foundation and practitioner certification
CompTIA Sec + Certification
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $35.00 - $42.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Dallas,TX.
Application Deadline
This position is anticipated to close on Sep 6, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Systems Engineer will be responsible for providing on-site support at our Dallas imaging center as well as supporting our imaging and file transfer central environment.
This role requires an experienced IT professional with a proven record of accomplishment to support this fast-paced and high volume environment. Reporting to the IT Manager for Global DS Service Operations, this individual will be the on-site lead for the Service Operations team. The Systems Engineer will be responsible for the day-to-day operations and supporting Hardware and software including high speed scanners, imaging tools and managing file transfer(delivery).
Key Accountabilities
The range of activities and tasks to be undertaken by the System Engineer, Global DS Service Operations (NA) include:
Daily maintenance activities to ensure all IT operations run smoothly.
Daily support for the local imaging center and for the central environments.
Responsible for proper daily escalation of issues and off-hour on-call support.
Work to improve existing standard processes and develop comprehensive controls to monitor productivity, quality, and SLA adherence based on industry proven best practices.
Responsible for successful on-boarding of new DS customers and change requests for existing DS customers
Ensure constant systems/solution availability to meet project SLA's
Meet with Implementation/Devops for solution fixes and enhancements.
Knowledge/Skills/Experience
Extensive experience with remote control tools, Windows 10, Windows 11, Windows Server 2016, SQL Database and Active Directory.
Installation of hardware and software products remotely and at customer locations.
Deploy/troubleshoot Kofax(imaging software) and Batch class deployment
Deep understanding of the various IT functions(Desktop, Server, Network)
Providing technical support for hardware and software products on-site.
Program/Project management experience
Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams.
Demonstrated ability to perform independently as a member of a team and through cross functional initiatives.
Strong organizational and time management skills
Ability to plan strategically
Willingness to work with numerous deadlines on a wide variety of initiatives in an environment where priorities may change quickly
Network management and support- some knowledge of switches, routers and firewalls
PowerShell scripting experience desired
Additional Skills & Qualifications
Bachelor's degree (B.A. or B.S.) from a four-year college or university or over 5 years of IT industry work experience
Nice To Haves
Microsoft Certified Professional (or related certification)
A+ and Network+ Certifications
ITIL v3 foundation and practitioner certification
CompTIA Sec + Certification
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $35.00 - $42.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Dallas,TX.
Application Deadline
This position is anticipated to close on Sep 6, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.