Desktop Support Engineer

Overview

Hybrid
$20 - $40
Full Time

Skills

VPN
Ticketing System
Office 365
Network Support
Hardware installation
Software installation
Active Directory

Job Details

Our client of over 20 years is a worldwide manufacturing company and one of the largest and best-known producers in their industry- yielding over 5 billion dollars in global revenue, is looking for a desktop support engineer right away.

They are looking for a Desktop Support Engineer to act as the single point of contact at their warehouse facility in Fremont, OH. This resource will provide desktop, systems, networking support to a user group of about 300 onsite and team up with local and national resources to provide project support as well. This company has grown largely by acquisition and plans to continue their growth plan in coming years. The right candidate would be accustomed to resolving a wide range of technology issues while providing top-tier customer service to our end users.

They are looking for a reliable, eager desktop support engineer who is excited about learning new things. This role requires 3 days onsite attendance.

Role Responsibilities Include:

  • Identifying, diagnosing, tracking, and resolving complex technical problems
  • Building out and supporting technical environments, partnering with distributed teams and 3rd party vendors.
  • Face to face technical support as well as ticketing.
  • Access management, VPN/ remoting in to provide support
  • Basic experience with server patching
  • Laptop/Desktop reimaging and installation (hardware and software)
  • Office 365 administration and troubleshooting
  • Ticket resolution through ServiceNow
  • Active Directory experience adding, removing, managing permissions, etc.
  • MS Teams experience ideal
  • Outlook/Exchange environment
  • Network support experience highly valued (connectivity etc.)
  • The ability to travel between local sites is required up to 20%
  • Certifications highly preferred

**Any manufacturing experience is a huge plus!**

MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.