Avaya Developer

Job Title: Avaya Developer Job Type: Contract (W2)
Experience Level: Mid-Senior Level
Relocation Assistance: Not provided
Total Positions: 1

Position Summary:

We are seeking an experienced Avaya Developer with strong technical expertise in Avaya Aura Communication Manager (ACM), IVR systems, and cloud integration. The ideal candidate will possess a solid background in call flow architecture, CTI, and Avaya Session Manager, along with proficiency in Java and AWS.

This role demands excellent communication skills, a proactive mindset, and the ability to manage complex telephony and cloud-based environments.

Key Responsibilities:

• Analyze requirements and design call flows and IVR systems using Avaya ACM.
• Develop and maintain adjunct routing, vector design, and call flow logic.
• Provide operational support for IVR and CTI platforms.
• Work closely with cross-functional teams in a geographically distributed setup.
• Create documentation and deliver structured program updates using tools like PowerPoint and Visio.
• Troubleshoot telephony and network issues, perform bandwidth and QoS analysis.
• Participate in architecture reviews and contribute to system design.

Required Skills:

• 8+ years of relevant experience in Avaya technologies.
• Hands-on experience with Avaya Aura Communication Manager, Avaya Session Manager, and IVR.
• Strong knowledge of VXML (Voice eXtensible Markup Language).
• Proficient in Java programming.
• Understanding of Call Center operations and CTI (Computer Telephony Integration).
• Solid experience in LAN/WAN, QoS tuning, jitter analysis, and network performance troubleshooting.
• Familiarity with AWS cloud technologies and OpenShift platforms is preferred.
• Excellent analytical, problem-solving, and communication skills.

Nice to Have:

• Knowledge of database systems and cloud integrations.
• Previous experience in high-pressure and fast-paced IT environments.
• Program management or project coordination experience is a plus.