IT Superintendent

Job Description

• Establish and maintain a site technology team who have the requisite knowledge and skills to deliver services to the agreed standards (quality and timeliness). This will include continually monitoring team performance and capability to ensure that it evolves in line with the business needs, deficits are addressed, and new or additional talent is added proactively.
• Participate in the development of the technology business plans for the region in alignment with corporate business, operations and technology strategies.
• Actively engage site leadership and department heads to ascertain needs, set expectations, manage priorities, and ensure technology service delivery satisfaction.
• Provide leadership in the site day-to-day operations of technology, while ensuring that regional, site and global projects are planned and synchronized locally.
• Will be accountable for all aspects of developing and implementing technology initiatives within the site.
• Supervises the site technology operating model and ensures consistency and alignment across the business for the services and support provided in each operating location.
• Prepare annual capital and operating budgets and meet budget targets in conjunction with the site, regional and Global process/team.
• Manages multiple site projects, leads project teams, responsible for overall project portfolio budget at the site level.
• Ensure compliance with all Clients global and local policies, processes and procedures.
• Contributes to establishing global policies, controls and procedures, and ensures compliance and augmenting with regionally required policies and controls as needed to meet business needs.
• Manage the vendor and consultant relationships for the site, ensuring that quality, cost and timing requirements are met.

Qualification

• Bachelor's Degree in IT or related field.
• 8+ years experience in networking and server infrastructure services or technical support role.
• 5+ years experience performing a mine site-based technology networking support role
• 5+ years project management experience.
• Network and CISCO certifications are required, MCSE certification a plus.
• Broad knowledge of all technology considerations (performance, scalability, maintainability, deployment, operations, technology infrastructure)
• Possess strong technology knowledge and understanding with deep skills in technology operations, customer relationship management and outsourcing vendor relationship management.
• Proven ability to discuss voice and data network concepts and strategies in simple, clear terms to help drive and influence decision making of business and application owners.
• Strong mix of business, functional, and technical skills.