Desktop Support

RESPONSIBILITIES:
Kforce has a client that is seeking a Desktop Support in White Plains, NY.

Responsibilities:
* Serve as the initial point of contact for all field support issues through multiple channels including chat, calls, and emails
* Ensure that issues are logged, investigated, and resolved in a timely manner by addressing them if possible, escalating more complex technical incidents to appropriate teams, and following up until the problems are resolved
* Provide on-call support on rotation
* Document and update support tickets, incident reports, Standard Operating Procedures, and other internal documents as issues arise
* Install, configure, and maintain hardware, software, and network devices including Commercially available and custom company specific Software and devices
* Configure and deploy Network hardware (e.g., Ubiquity Gateways and managed switches), decommission and recycle old hardware
* Work with vendors and third-party support as needed to fix remote devices
* Perform such other duties as may be assigned from time to time

REQUIREMENTS:
* Associate's degree or certifications in Computer Engineering, Information Technology, or equivalent
* Minimum 1 year of providing on-call and/or IT support required
* Healthcare IT experience supporting medical clients, EMR, and HIPAA understanding preferred
* Working knowledge of Windows 10/11 and Server 2022 operating systems
* Technical writing and documentation skills along with excellent verbal communication skills
* Familiar with administrative tools (Active Directory, Intune, etc.)
* Familiarity of Networking (DNS/DHCP/Firewalls/VPN, etc.)
* Experience with Ubiquiti network hardware and Workstations/Industrial PCs
* Excellent diagnostic, troubleshooting and problem-solving skills
* Familiar with common software such as Microsoft Office, Adobe Acrobat, zoom video conferencing
* Must be able to work independently and highly detail-oriented

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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