Software Engineer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview
The Unified Communications team has a mission to become the leader in creating a highly scalable software platform and communication applications for first responders and industrial workgroups. Our customers rely on these solutions to run their critical business operations in the public safety, manufacturing, and infrastructure sectors. Every single day, we are shaping the future of mobile workgroup solutions for public safety and industrial users worldwide leveraging Motorola's rich heritage in this space. Our solutions include broadband Push to Talk (PTT), multimedia messaging, location based collaboration, video streaming with full interoperability with land mobile radio (LMR) systems. The products include client apps on Android, iOS, and Windows. Our backend software can be deployed On-Prem, in private data centers, or in a public cloud infrastructure.
Job Description

Software Engineer position within the Unified Communications Tier 3 department is a cross-functional, high-visibility role that works closely with Customers, CMSO, Offer Managers, Sales and development teams to ensure that all the PTT Issues are resolved and the customer's experience of using PTT service is positive, seamless and satisfying.

Responsibilities:

• Engineers will be responsible for helping to support 24x7 uptime and availability of production mission critical connect services distributed across multiple regions. Monitor and respond to system notifications and alerts and continually work to optimize and improve the performance, security and reliability of our systems.
• Engineers should be responsible to provide 24/7 oncall support to satisfy the critical services agreed with the customer.
• Monitor application performance take steps to improve overall application performance and stability and follow through with implementation
• Conduct system analysis, configuration management and develops improvements for system software performance, availability and reliability
• Able to troubleshoot complicated, cross platform issues handling OS, Networking, Database in a cloud-based SaaS environment and handle live production incidents, debug/troubleshoot application and infrastructure issues.
• Work closely with software engineers and testers to ensure the system is responding properly to no-functional requirements such as performance, security, and availability
• Document your system knowledge as you acquire it over time, create runbooks, and ensure critical system information is readily available to those who need it.
• Keep up-to date with security and proactively identify, diagnose, and solve complex security issues

Qualifications:

• 3+ years of experience in DevOps, Support or Product deployment.
• Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills.
• Support, align efforts to meet customer and business needs.
• Should have experience with ticketing tools like ServiceDesk, Jira..etc
• Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results
• Working closely with our engineering teams to understand their product requirements and how they build/test/deploy their software applications
• Ability to provide advice, best practices and recommendations for the operation and deployment of Microsoft Azure.
• Familiarity with Linux and UNIX systems (e.g. CentOS, RedHat) and command line system administration such as Bash, VIM, SSH.
• Network routing, Load balancing and Networking protocols, a base knowledge of TCP/IP, with an understanding of HTTP and DNS
• Basic programming and scripting skills (preferably bash, shell,perl, python, java, etc.)

Good to have:

• Demonstrated understanding of Agile methodologies, ITIL methodologies, ITIL v3 or v4 certification
• Demonstrable experience in Database like SQL, Hadoop, Couch Base, Gridgain..etc
• Demonstrable experience in Containerization-Docker, orchestration (Kubernetes) and Microservices.

Target Base Salary Range: $65,900 - $100,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-RS1

Basic Requirements

• BS degree with 3+ years of experience in DevOps, Support or Product deployment, OR an MS degree

Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.