Overview
On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
Operating Systems
NOC
Network Opertaions
Network Protocols
Telecommunications
Event Management
BMC Remedy
Technical Support
Computer Networking
Communication
ticket management
monitoring
Incident command
monitoring tools
Windows 11
Microsoft Office Suite
Analytical Skill
Web Browsers
Microsoft Windows
Job Details
**LOCAL CANDIDATES ONLY*** 100% ONSITE
This is a 5X8 Schedule: Tuesday Saturday, 10:00 PM to 6:30 AM
MUST HAVE SKILLS:
- Strong email writing & verbal communication, along with multitasking
- Excellent phone skills (Managing Conference calls/Bridges)
- Windows 11, Microsoft Office Suite, & web browser experience
- Experience with web based and thick client monitoring tools (Application and Network)
- Incident command, ticket management, escalations & tracking
Job Responsibilities
- This is the Incident/Event Management role which assists with repair or restoration procedures to network systems and applications that receive an event notification.
- Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.
- Process routine change requests and work orders.
- Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.
- May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed.
- Develop and distribute ongoing updates/notifications for outages in progress as directed by a Service Manager or Supervisor.
- Miscellaneous Incident Commander tasks
- Manage timely ticket updates.
Skills:
- BA/BS in Information Technology or related field or equivalent work experience.
- Intermediate knowledge of network protocols, software applications, and operating support systems.
- Current Networking Certification; ITIL Certification.
- Minimum of 2 years of experience in telecommunication, internet, or network operation center environments.
- Previous experience working in ticket management systems/ applications (I.E SMC Remedy), monitoring network devices and software operating systems.
- Ability to use different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner.
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