Overview
On Site
$15 - $18 hourly
Contract - W2
Contract - Temp
Skills
Network
Documentation
Database
Technical Support
Telematics
Management
Regulatory Compliance
SAFE
Microsoft
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client in Portland, OR that is looking for a highly motivated and team-oriented Technical Support Technician. This position involves supporting the DTNA Dealer Network, Fleets, End Users, and internal customers. The Technical Support Technician will be answering calls, electronic submissions, and emails from our customers. This position is for DTNA chassis support.
Responsibilities:
* Answer calls, emails and electronic tickets from dealer network, end-users, and internal customers regarding Freightliner and/or Western Star technical service or service parts related issues, concerns, or complaints
* Assist internal and external customers in a professional, courteous, and timely manner
* Utilize company documentation, literature, and information database to provide technical support
* Maintain call note logs with all pertinent information
* Interpret data from Virtual Technician telematics and disseminate to end users
* Communicate technical service concerns or emerging issues to management
* Assure all DTNA Safety and Compliance guidelines are followed; This includes items involving Safety and Compliance related issues are sent to the compliance department
* Refer more complex technical issues or concerns to appropriate party
* Maintain a clean and safe work area
* Participate in cross functional projects and meetings
REQUIREMENTS:
* Working towards a degree in Engineering or auto-related
* Experience in the automotive industry
* Microsoft experience
* Some sort of technical experience (hobby or on the job)
* Ability to work any shift, holidays, and provide afterhours support when necessary
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Portland, OR that is looking for a highly motivated and team-oriented Technical Support Technician. This position involves supporting the DTNA Dealer Network, Fleets, End Users, and internal customers. The Technical Support Technician will be answering calls, electronic submissions, and emails from our customers. This position is for DTNA chassis support.
Responsibilities:
* Answer calls, emails and electronic tickets from dealer network, end-users, and internal customers regarding Freightliner and/or Western Star technical service or service parts related issues, concerns, or complaints
* Assist internal and external customers in a professional, courteous, and timely manner
* Utilize company documentation, literature, and information database to provide technical support
* Maintain call note logs with all pertinent information
* Interpret data from Virtual Technician telematics and disseminate to end users
* Communicate technical service concerns or emerging issues to management
* Assure all DTNA Safety and Compliance guidelines are followed; This includes items involving Safety and Compliance related issues are sent to the compliance department
* Refer more complex technical issues or concerns to appropriate party
* Maintain a clean and safe work area
* Participate in cross functional projects and meetings
REQUIREMENTS:
* Working towards a degree in Engineering or auto-related
* Experience in the automotive industry
* Microsoft experience
* Some sort of technical experience (hobby or on the job)
* Ability to work any shift, holidays, and provide afterhours support when necessary
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.