Overview
Skills
Job Details
Job Title:
Location: Raleigh, NC - Onsite
Description:
Client needs an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings.
System Admin Mid-Level Contractor Job Description EEM Support
- Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
- Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
- Image or provision new equipment hardware & provide to customer
- Use strong organizational skills to track onboarding & shipping activities based on customer requests.
- Follow asset management processes to ensure proper customer billing
- Document work activities in ServiceNow
- Testing Intune processes for Tier 3 team & providing feedback
- Test upgrades and software changes
- Install software following security & internal processes
- Troubleshoot customer issues
- Provide instruction while troubleshooting for remote customers
- Assist with developing team processes & a knowledge base
- Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
- Basic knowledge of Macintosh Apple devices with a willingness to learn
- Work with vendors on warranty cases
- Collaborate with internal teams on technical issues
- Work on special projects as needed
Required/Desired Skills
Skill | Required /Desired | Amount | of Experience |
Support customers using good customer service skills, including the ability to communicate with both technical and non-technical customers | Required | 5 | Years |
Utilize moderate knowledge and demonstrable skills of Windows OS & M365 to support our customers & to work with internal teams | Required | 5 | Years |
Image or provision new equipment hardware & provide to customer | Required | 5 | Years |
Use strong organizational skills to track onboarding & shipping activities based on customer requests. | Required | 5 | Years |
Follow asset management processes to ensure proper customer billing | Required | 5 | Years |
Testing Intune processes for Tier 3 team & providing feedback | Required | 5 | Years |
Test upgrades and software changes | Required | 5 | Years |
Install software following security & internal processes | Required | 5 | Years |
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond | Required | 3 | Years |
Basic knowledge of Macintosh Apple devices with a willingness to learn | Required | 3 | Years |
Thanks,
Sumit Kumar
Sr. US IT Recruiter
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