Salesforce Developer / Engineer with Genesys Cloud Experience

Overview

Contract - Independent
Contract - W2
Contract - 12+ month(s)

Skills

GENESYS
Salesforce Developer

Job Details

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.

TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.


Hi,

Job Title: Salesforce Developer / Engineer with Genesys Cloud Experience
Location: "Remote"
Duration: Contract- 12+ months
Pay rate: Market/DOE

Experience: 5+ years in Salesforce, 2+ years with Genesys Cloud
Job Description:
We are seeking a skilled Salesforce professional with hands-on experience integrating Genesys Cloud to support our contact center modernization and CRM optimization efforts. The ideal candidate will work closely with cross-functional teams to design, implement, and support Salesforce solutions integrated with Genesys Cloud contact center capabilities.
Key Responsibilities:
  • Develop and maintain Salesforce solutions, with a focus on Genesys Cloud CTI (Computer Telephony Integration).
  • Configure and support Salesforce Service Cloud, including case management, knowledge base, and omni-channel capabilities.
  • Implement and troubleshoot Genesys Cloud CX integrations, including voice, chat, and digital engagement within Salesforce.
  • Customize and extend Salesforce using Apex, Lightning Web Components (LWC), and Visualforce.
  • Develop and support workflow automation using Process Builder, Flow, and custom triggers.
  • Monitor and optimize performance of integrations between Salesforce and Genesys Cloud.
  • Collaborate with stakeholders to gather requirements and ensure solutions align with business objectives.
  • Create technical documentation and assist with user training.
Required Skills:
  • 5+ years of Salesforce development and administration experience.
  • 2+ years of experience with Genesys Cloud CX (formerly PureCloud).
  • Proficiency in Salesforce Service Cloud and CTI integration.
  • Strong understanding of REST APIs, OAuth, WebRTC, and middleware integration patterns.
  • Experience with Apex, LWC, SOQL, and Salesforce APIs.
  • Hands-on experience configuring Genesys Cloud CX integrations with Salesforce, including embedded client and call controls.
  • Familiarity with contact center operations and CRM use cases.
  • Excellent communication and problem-solving skills.
Preferred Qualifications:
  • Salesforce certifications (e.g., Platform Developer I/II, Service Cloud Consultant).
  • Experience with AWS, Lambda, or other cloud-based integration tools.
  • Experience working in Agile/Scrum environments.

Thanks and Regards

Hari C
Talent Specialist
Phone:
Email:
Web:
4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151

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