Overview
On Site
$$25/hr on W2
Contract - W2
Contract - 5 month(s)
Skills
Technical Documentation
Customer Service
Communication skills
inventory management
software installation
IT Support
Audio and Visual equipment installation
A/V troubleshooting
Microsoft Windows 10
Microsoft Windows 11
desktop and laptop support
microphone and speaker setup
amplifier and Bi-Amp configuration
DTEN installation
networking basics
wired and wireless troubleshooting
ping and tracert
hardware configuration
For The Record (FTR) software
court system knowledge
training end users
travel readiness
power tools
peripheral devices setup
Job Details
Job Title: IT Audio and Visual TechnicianLocation: Boise, Idaho (100% Onsite)
Travel: Required across 44 counties in Idaho; up to 3 weeks/month with overnight stays
Interview Type: In-person only
Job Description (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)
- Understands court processes to ensure that problem solutions match user needs in an appropriate manner.
- Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support for courtroom issues.
- Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices, speakers, Bi-amps, Amplifiers, Microphones and DTEN's in accordance with IT procedures.
- Coordinates training sessions with all in court clerks, Judges, and Assistants.
- Installs, configures, and maintains software on all courtroom computers.
- Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.
- Informs inventory system by keeping up-to-date and accurate records of serialized asset information.
- Works closely with court staff and local administration with the installations in courtrooms.
- Corresponds with users and staff concerning issue status, resolution, and task completion.
- Escalates issues to other members of the technical services team as appropriate.
- Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.
- Attends meetings as required.
Minimum Qualifications:
- Three years of IT and A/V support experience.
- Bachelor's Degree preferred.
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Customer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts. | Required | 3 | Years |
| Troubleshoot, installing, and maintaining Audio and visual equipment. | Required | 2 | Years |
| Troubleshooting Microsoft Windows 10 and 11. | Highly desired | 2 | Years |
| Experience with courtroom audio and visual and For The Record Software. | Nice to have | 1 | Years |
| Basic network (wired and wireless) configuration and troubleshooting including ping and trace route. | Desired | 1 | Years |
| Ability to travel throughout the State of Idaho as detailed in job description and required for the position | Required | ||
| Valid driver license | Required | ||
| Excellent communication and interpersonal skills are required for this role. | Required |
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.