Google Cloud Platform Technical Support

Overview

Hybrid
$40+
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Technical Support
Networking
Java
C++
Python
GoLang
Latency
Ingress
Egress Traffic
Firewall rules
IPv4
IPv6
Unix
Linux platform
command line
shell scripting
Virtual Machines
Databases
RESTful API's
Containers
Software development

Job Details

Role: Google Cloud Platform Technical Support

Location: Tempe, AZ OR Austin, TX OR Richardson, TX

Duration: Long Term

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

 

Job Description:

We are seeking a Google Cloud Platform Technical Support Representative (Networking) who is going to handle Support cases on Google Cloud Platform products mainly Networking Shard. This role will be involved to work on the cases and provide possible solutions to the Customers within SLA. This role requires close partnership and collaboration with other Customer teams, Cloud Architects, Engineers and Subject Matter Experts. This role requires working in a 24/7 shift system.

 

Required Qualifications:

  • At least 4 years of Information Technology experience
  • At least 2 years of experience in Cloud Technology
  • At least 4 years of experience in Unix/Linux platform, command line and shell scripting
  • Basic understanding of Virtual Machines, Databases, RESTful API's, Containers, and Software development
  • Basic knowledge of CPUs, Memory, Storage types, GPUs, and other hardware related components
  • Networking knowledge such as Latency, Ingress/Egress Traffic, Firewall rules, IPv4/IPv6 addresses and notations, etc.
  • Experience and desire to work in a Global delivery environment
  • S. citizens and those authorized to work in the U.S. are encouraged to apply.
  • We are unable to sponsor at this time
  • Willing to work in shifts (24/7 support needs shift 1- 12AM to 8 AM pacific time and Shift 2-4 PM to 12AM pacific time)
  • Written and verbal communication skills
  • Candidates preferably (not mandatory) be located within commuting distance of Tempe, AZ or Austin, TX or Richardson, TX or be willing to relocate to the area.
  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

 

Preferred Qualifications:

  • Google Cloud Platform Certification - Associate Cloud Engineer/Professional Cloud Architect/ Professional Cloud Developer is preferred
  • Experience in one or more popular software languages such as Java, C++, Python, Go, etc.
  • Excellent problem solving and Root Cause Analysis skills.
  • Good Communication and Analytical skills
  • Customer interfacing skills.