Overview
On Site
$28
Contract - W2
Contract - Independent
Job Details
Job Title: Service Desk Technician
Job Type: 3.5 month contract
Location: Santa Fe Springs, CA
Schedule: Onsite 5 days/week, Overnight 9:00 PM – 5:30 AM, Thursday-Monday
About the Role
Our client, a leading fashion brand, is seeking a proactive Service Desk Technician to support their fulfillment and distribution center during peak season. This is a hands-on role where you’ll join a collaborative and long-tenured IT team, ensuring that the technology powering daily operations runs smoothly.
Responsibilities
Preferred: Experience in distribution, fulfillment, or manufacturing environments. Familiarity with warehouse management systems (WMS/WES), RF scanning devices, or supply chain technology. Knowledge of Microsoft Office Suite and common business applications.
Why You’ll Love This Role
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
Job Type: 3.5 month contract
Location: Santa Fe Springs, CA
Schedule: Onsite 5 days/week, Overnight 9:00 PM – 5:30 AM, Thursday-Monday
Our client, a leading fashion brand, is seeking a proactive Service Desk Technician to support their fulfillment and distribution center during peak season. This is a hands-on role where you’ll join a collaborative and long-tenured IT team, ensuring that the technology powering daily operations runs smoothly.
- Provide onsite technical support for hardware, software, and network issues within the fulfillment and distribution center.
- Troubleshoot and resolve desktop, laptop, mobile device, printer, and peripheral equipment problems.
- Support warehouse management systems (WMS), RF scanners, and other operational technologies used in fulfillment workflows.
- Escalate complex issues to higher-level support teams or vendor partners as needed.
- Maintain accurate documentation of issues, resolutions, and equipment inventory.
- Collaborate closely with the Service Desk team to ensure consistent service quality and minimize downtime.
- Assist with system updates, patches, and preventive maintenance tasks.
- Must Have:
- 3+ years of experience in Helpdesk or Service Desk (Service Desk preferred).
- Strong troubleshooting skills across Windows and macOS environments.
- Excellent communication and customer service skills.
- Resourceful, fast learner, with the ability to engage directly with end users.
- Join a collaborative IT team with strong tenure and institutional knowledge.
- Gain experience in high-volume, high-impact operational support during a critical business season.
- Contribute in a dynamic, hands-on role where your work directly impacts operational efficiency.
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.