Overview
On Site
Hybrid
USD 20.00 per hour
Full Time
Skills
Technical Support
Service Desk
Computer Hardware
Tablet
Laptop
Microsoft Windows
Printing
Operating Systems
Identity Management
Provisioning
Password Management
Active Directory
Documentation
Database
Incident Management
Change Request Management
Knowledge Management
Job Details
Date Posted: 06/24/2025
Hiring Organization: Rose International
Position Number: 484548
Industry: Government/Staffing
Job Title: Service Support Analyst
Job Location: Charlotte, NC, USA, 28204
Work Model: Hybrid
Work Model Details: Required to work onsite at least two days a week
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 3
Min Hourly Rate($): 20.00
Max Hourly Rate($): 22.00
Must Have Skills/Attributes: Active Directory, Documentation, MS Windows, Support Analyst
Experience Desired: Previous experience providing IT support by phone/email (2 yrs)
Job Description
***Only qualified Service Support Analyst candidates located in the Charlotte, NC area to be considered due to the position requiring an onsite presence***
Required Skills:
Experience providing support to end users w/ comp hardware and software, inc. printing, installation, enterprise applications, electronic mail, and operations (2 Years)
Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory) (2 Years)
Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database (2 Years)
Previous experience providing IT support by phone/email (2 Years)
Job Responsibilities:
The IT Service Desk Agent will provide front-line telephone and email support to internal customers with IT-related software and hardware issues
Aid customers concerning the use of computer hardware (i.e., tablets, desktops, and laptops) and software (i.e., O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
Perform First Contact Resolution (FCR)
Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
Understand and adhere to Incident Management, Request Management, and Knowledge Management policies
Typically handles small initiatives and/or assignments independently
May work in an assisting role on larger initiatives and/or assignment projects requiring multiple agents and specialists
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 484548
Industry: Government/Staffing
Job Title: Service Support Analyst
Job Location: Charlotte, NC, USA, 28204
Work Model: Hybrid
Work Model Details: Required to work onsite at least two days a week
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 3
Min Hourly Rate($): 20.00
Max Hourly Rate($): 22.00
Must Have Skills/Attributes: Active Directory, Documentation, MS Windows, Support Analyst
Experience Desired: Previous experience providing IT support by phone/email (2 yrs)
Job Description
***Only qualified Service Support Analyst candidates located in the Charlotte, NC area to be considered due to the position requiring an onsite presence***
Required Skills:
Experience providing support to end users w/ comp hardware and software, inc. printing, installation, enterprise applications, electronic mail, and operations (2 Years)
Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory) (2 Years)
Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database (2 Years)
Previous experience providing IT support by phone/email (2 Years)
Job Responsibilities:
The IT Service Desk Agent will provide front-line telephone and email support to internal customers with IT-related software and hardware issues
Aid customers concerning the use of computer hardware (i.e., tablets, desktops, and laptops) and software (i.e., O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
Perform First Contact Resolution (FCR)
Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
Understand and adhere to Incident Management, Request Management, and Knowledge Management policies
Typically handles small initiatives and/or assignments independently
May work in an assisting role on larger initiatives and/or assignment projects requiring multiple agents and specialists
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.