ServiceNow Software Engineer

Overview

Remote
Hybrid
Depends on Experience
Contract - W2

Skills

Agile
Dynatrace
ITIL
IT Service Management
ServiceNow
ITSM
CMDB
ITOM
Discovery
Service Mapping

Job Details

Job Title: ServiceNow Software Engineer

Location: Cincinnati, OH/Remote.

Duration: 6+ Months (Extendable)

TECHNICAL SKILLS

Must Have

  • Bachelor's degree in Computer Science/Information Systems or comparable with 5+ years of experience
  • ITIL v4+ Certification
  • Understanding of Software Development Methodologies

Nice To Have

JOB DESCRIPTION
Location: Would prefer candidate to be in Cincinnati but open to remote

GENERAL FUNCTION:

ServiceNow Developer designs and implements software solutions as a member of an agile squad. Being assigned to an agile squad means this role also participates in all agile ceremonies driving activities from design to delivery. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Design and implement event management practice in ServiceNow
  • Required hands on experience with ServiceNow ITOM implementations specifically for Event Management
  • As an ITOM developer focusing on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow solutions utilizing the ServiceNow ITOM applications, particularly Event Management
  • The engineer must be comfortable in json scripting and coding ITOM solutions, namely Event, CMDB, Discovery, Service Mapping, Orchestration and Integration
  • Required Knowledge of ServiceNow CMDB Architecture
  • Knowledge of event and alert rules in ServiceNow
  • Knowledge and understanding of APM and Logging products such as SiteScope, Dynatrace, Splunk
  • Knowledge of ITIL processes.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • Bachelor's degree in Computer Science/Information Systems or comparable with 5+ years of experience
  • ITIL v4+ certification
  • ServiceNow CIS-ITSM Certification
  • Understanding of Software Development Methodologies
  • Strong problem-solving skills
  • Strong collaboration skills
  • Excellent verbal and written communication skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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