Sr. Deskside Technician

Who we are

For 37+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

Job Description

Provide Windows, software, and hardware support, onsite in a corporate environment

Stage, provision, and deploy IT machines to end users following best business practices

Diagnose, troubleshoot, and implement fixes for a variety of technology

Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment

Troubleshoot VPN, and VDI connectivity

Create, modify, and follow appropriate KB articles

Manage workload via ticketing software

Prioritize and complete work in a group and independently with minimal supervision

Communicate technical information to non-technical audiences

Smart Hands remote support for offsite resolver groups

Inventory management of IT assets including asset auditing

Provide 'White Glove' support for senior leadership and VIPs

Guide and mentor team members advanced technical level procedures

Other duties as assigned





Desired Characteristics

A+ Certification

Microsoft Certified Professional (MCP)

ITIL Foundations

Lean Six Sigma

Mac/Apple experience, a plus

Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)

Experience Interfacing with client and internal leadership, providing updates and alignment

Experience as an Escalation Point for significant events

Experience providing training and mentoring

What you'll get

Work with brilliant minds, often within a global capacity;

Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;

Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

Brazilian and privately owned company;

Agility, flexibility, and innovation are in our DNA;

Flat organizational structure which enables faster communication and decision making;







Requirements

2+ years corporate computer support with strong emphasis on Microsoft Windows

Advanced level troubleshooting capability

Advanced level experience with Microsoft Office/ Office 365 suite

Advanced level experience with computer imaging software and data migration processes (e.g., SCCM, Intune, Autopilot or equivalent)

Advanced level experience with Active Directory (OU/ Domain Trust Relationship concepts)

Understanding of Windows architecture including permissions, file structure and registry

Experience with endpoint protection and encryption (Bitlocker) support

Advanced level experience with using remote desktop support tools

Ability to maintain composure while handle challenging, dynamic, rapid-response user support

Demonstrate high level of professionalism and strong personal interaction skills

Maintain neat and professional work area and appearance in compliance with site policies

High School Diploma or equivalent

Ability to perform in-depth research and troubleshooting for complex technical issues

Ability to walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds

Demonstrate and exemplify a high level of professionalism and strong personal interaction skills

Ability to work on-call and other after-hours support needs

Maintain valid driver"s license

Maintain neat and professional work area and appearance in compliance with site policies

Ability to pass standard panel drug screening and background check

Ability to adhere to scheduled shift