Desktop Support Technician L1

Overview

On Site
Depends on Experience
Full Time

Job Details

Functioning as part of an IT Team, individuals in this position will provide IT Helpdesk / Desktop support.

Monitoring and maintaining computer systems, video conferencing, and networks within the office.
Follow SOP documentation and escalate issues appropriately to higher-level staff.
Inventory management of new and old devices.
General IT housekeeping projects assigned by client manager or lead.
Wiping PC hard disks and imaging new devices.
Booting PC's and checking OS compatibility.
Help with equipment move for E-waste

Skills

Strong service-oriented mentality
Excellent communication/interpersonal skills, ability and willingness to learn and cross-train with other IT staff members required
Recent hands-on technical experience with Windows 10, G-suite, Exchange, Mac OSX (High Sierra, Sierra), Microsoft Active Directory, system imaging, PC and Apple hardware, and mobile
Basic networking knowledge
VPN, network connectivity including 11x, TCP/IP, DHCP
Recent experience with remote access and remote-control tools to support remote
Not required, but a plus: Service-Now, JAMFSCCM, CrashPlan, Zoom, Okta, and Ring Central

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About Milestone Technologies, Inc.