Overview
On Site
Full Time
Skills
Scientific Research
Innovation
Productivity
Technical Support
Operations Management
Computer Hardware
Collaboration
Inventory
Configuration Management Database
Remote Support
High Availability
Process Improvement
Regulatory Compliance
Operating Systems
Microsoft Windows
Bash
Windows PowerShell
Scripting
IT Infrastructure
Problem Solving
IT Service Management
Vendor Management
Pharmacy
Management
Job Details
Join our team as a Senior End-User Support Engineer, where you'll play a critical role in transforming laboratory IT infrastructure to support cutting-edge scientific research.
This position offers the opportunity to provide Level 3 technical expertise while driving digital innovation in laboratory operations. You'll be at the forefront of implementing advanced solutions that directly impact scientific productivity and patient outcomes.
Please note that this position is temporary.
RESPONSIBILITIES
REQUIREMENTS
WE OFFER
This position offers the opportunity to provide Level 3 technical expertise while driving digital innovation in laboratory operations. You'll be at the forefront of implementing advanced solutions that directly impact scientific productivity and patient outcomes.
Please note that this position is temporary.
RESPONSIBILITIES
- Provide Level 3 technical support and operational management for laboratory IT infrastructure
- Troubleshoot and resolve complex technical issues related to lab systems, hardware, and software
- Collaborate with scientists, facilities, and IT teams to deliver new laboratory systems and upgrades
- Maintain and update Inventory/CMDB for all lab IT assets
- Work closely with vendors and remote support teams to ensure high availability of lab solutions
- Identify and implement process improvements and automation opportunities
- Ensure compliance with IT service delivery standards and business requirements
REQUIREMENTS
- Deploy & Upgrade Operating Systems (OS) expertise
- Infrastructure support experience (general IT infrastructure)
- Windows 11 proficiency
- Bash scripting capabilities
- PowerShell scripting skills
- Proven Level 3 IT infrastructure and operations support experience
- Strong technical troubleshooting and problem resolution background
- IT service delivery and vendor management experience
WE OFFER
- Health benefits: High Deductible Health Plan with an attached HSA (Health Savings Account) which includes Pharmacy coverage, after 60 days from start of employment
- Condition Management resources
- Family Planning resources
- Dental Plan
- Vision Plan
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.