Overview
Skills
Job Details
Job Title: Desktop Support Analyst
Job Location: Orlando FL
Long term contract
TOP REQUIREMENTS: Desktop & Field Support skills, customer service experience, technical troubleshooting, preferred ITIL certification
*** What experience will set candidates apart from one another? Customer service skills, end user Tier 2 device support experience, printers, technical troubleshooting ability. ***
What are the top 5-10 responsibilities for this position?
• Must have a valid driver’s license, car insurance and dependable vehicle
• Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
• Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
• Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
• Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure
What software tools/skills are needed to perform these daily responsibilities?
• Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
• Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
• Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution
What skills/attributes are a must have?
End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments
• 1 - 3 years of experience in desktop, laptop and smart phones troubleshooting.
• Experience with Android and Apple IOS support
• Must be able to lift up to 70 pounds
• You will be asked to perform this role in an office setting or other company location
What skills/attributes are nice to have?
• 2 years’ experience in troubleshooting laptop and desktop issues in Enterprise Environment
• 2 years’ experience Microsoft Software Office Suite
• Knowledge of Active Directory, Citrix, Microsoft SCCM
With Regards,
Senthil
SecureKloud Technologies Inc.,
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