Video Teleconference Support Technician

Role: Video Teleconference Support Technician

Location: Austin, TX (Onsite)

Duration: 8 Months

Responsibilities include (but are not limited to):

• Provide comprehensive on-site support for VTC and A/V systems, including setup, live operation, troubleshooting, and post-meeting follow-up across both VTC and non-VTC rooms.
• Conduct preventive maintenance, manage equipment inventory, handle logistics for repairs/deployments, and document processes and user guides to ensure system reliability and continuity.
• Train end users on VTC/A/V technologies and best practices, while working closely with IT teams and vendors to enhance system performance and support statewide initiatives.

Minimum Candidate Characteristics:

4+ years of experience with Video Teleconferencing Systems such as Cisco or MS Teams

Exceptional Candidate Characteristics:

• Experience with Cisco WebEx
• Experience with Public Transportation
• Experience with conference room A/V equipment and solutions
• Responsibilities:
• Provide on-site support of the client's Video Teleconferencing Systems (VTC) at the Stassney Campus and support statewide VTC deployment efforts.
• Provide on-site technical support for all VTC systems, including setup, troubleshooting, and operation before, during, and after meetings.
• Perform routine and preventive maintenance on VTC equipment to ensure optimal performance and minimize downtime.
• Deliver user support and training for VTC and A/V technologies, including educating staff on system usage and best practices.
• Respond rapidly to service requests, resolving issues related to sound, video quality, connectivity, and display.
• Support end users with A/V solutions in non-VTC rooms, including general troubleshooting and equipment management.
• Maintain accurate inventory of VTC hardware and coordinate logistics for equipment deployment and repairs.
• Document technical processes, solutions, and user guides for staff reference.
• Collaborate with IT teams and vendors to optimize VTC infrastructure and support statewide deployment efforts.
• Perform other duties as needed
• 40/hr. a week onsite

Required Skills:

• 4 years of Experience supporting video teleconferencing systems (e.g., Cisco, Microsoft Teams) in an enterprise environment.
• 3 years of Strong troubleshooting skills for hardware, software, and network issues.
• 2 years of Excellent communication and customer service skills.
• 2 years of Ability to provide real-time technical support and user training.
• 2 years of Familiarity with IT ticketing systems and incident management.

Preferred (Optional):

• 2 years of Prior experience in a large campus or multi-room Cisco WebEx environment
• 2 years of Experience with A/V solutions beyond VTC, such as conference room audio and visual equipment.
• 2 years of Knowledge of inventory management and logistics for technical equipment.