Overview
Skills
Job Details
Hi,
Greetings from DIA SOFTWARE SOLUTIONS LLC!
We reaching out about an exciting Direct client opportunity with one of our clients. Please review the requirements and let me know if you are interested in this position?
Direct client Req:: Need Sr Field Service Technician VA, Hybrid
PLEASE SEND THE RESUMES TO SKUMAR AT DIASOFTWARESOLUTIONS DOT COM !
Job Description:
- Under general supervision, the Field Service Technician provides comprehensive, hands-on, on-site technical assistance to VSU technology users. This role involves independently troubleshooting and resolving complex software, hardware, and network problems, with all problem resolution documented thoroughly within our ITSM tool. The technician is responsible for delivering direct, on-site service, clearly communicating solutions, and ensuring optimal functionality for users across the campus. This position requires a Tier II support level.
SKILLS MATRIX
Skill | Required | Amount of Experience | Experience |
Windows (10/11) Understanding of installation, configuration, troubleshooting (e.g., registry, services, event viewer) | Required | 3 years |
|
MacOS: Proficiency in installation, configuration, troubleshooting, and user management. | Desired | 3 years |
|
Desktop/Laptop Repair & Troubleshooting: Ability to diagnose and replace components (RAM, hard drives) | Required | 3 years |
|
Peripheral Devices: Installation, configuration, and troubleshooting of printers, scanners, monitors, and other peripherals. | Required | 3 years |
|
Wireless Networking: Knowledge of Wi-Fi standards, security protocols (WPA2/3), and troubleshooting connectivity issues. | Required | 3 years |
|
Microsoft Office Suite: Advanced proficiency in Outlook, Word, Excel, PowerPoint, and Teams (installation, troubleshooting, data recovery) | Required | 3 years |
|
Remote Desktop Tools: Proficiency with tools like TeamViewer, RDP, Any Desk for remote support. | Nice to have | 3 years |
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Problem-Solving & Critical Thinking: Ability to diagnose complex issues logically and systematically. | Required | 3 years |
|
Communication Skills (Verbal & Written): Clearly explaining technical concepts to non-technical users, writing clear documentation, and professional | Required | 3 years |
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Customer Service: Patience, empathy, and a helpful attitude when assisting users. | Required | 3 years |
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Time Management & Organization: Prioritizing tasks, managing multiple requests, and maintaining accurate records. | Required | 3 years |
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Teamwork: Collaborating effectively with other IT professionals. | Required | 3 years |
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Adaptability & Learning Agility: Willingness to learn new technologies and adapt to evolving IT environments. | Required | 3 years |
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DIA SOFTWARE SOLUTIONS LLC.
Austin, TX 78727| Direct:
DIA SOFTWARE SOLUTIONS is an Affirmative Action/Equal Opportunity Employer that supports workplace diversity. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, gender identity, or genetic information. All Diasoft staff must be able to demonstrate the legal right to work in the United States. DIA SOFTWARE SOLUTIONS is an E-Verify employer