Business Analyst - Salesforce

Job Title: Business Analyst - Salesforce Location: Boston, MA (Hybrid)
Experience: 8 years

Business Analysis, JIRA, SalesForce

Required Education:
Bachelor s degree in information systems, Business Administration, or other related field, or equivalent work experience

Preferred Certifications:
PMP, IIBA, and/or ABAC Certifications are a plus

Required Knowledge, Skills, and Abilities:
A minimum of 5 years experience in business analysis, IT Management, or other related experience with excellent knowledge of analysis and design standards
Must be self-motivated with strong diagnostic and problem-solving skills
Effective communication and leadership skills. Ability to handle multiple projects in a fast-paced environment
Proven track record of capturing solid requirements that meet business needs and set the foundation for designing high-quality, flexible, scalable, and maintainable solutions
Strong competency in Microsoft applications such as Excel, Visio & Teams
Excellent interpersonal skills necessary to interact effectively with project managers, developers, business analysts, systems analysts, SQA analysts, business users/stakeholders, and data processing personnel of other agencies and companies
Demonstrated ability to work independently and within project teams, providing relevant system analysis services
Highly analytical, able to independently analyze, document findings, and recommend solutions

Preferred Knowledge, Skills, and Abilities:
Domain knowledge of large immigrant systems will be a plus
Salesforce system admin knowledge is highly desirable
Salesforce system Administrator

Client is seeking an exceptional individual to join the Office for Refugees & Immigrants application development team as a Senior Business Analyst. This is an exciting opportunity to join a highly skilled team and contribute to a critical and highly visible modernization project within Client. The business analyst will assist with developing and supporting new immigrant Information Systems. The position will act as a liaison between assigned business areas and technical teams, analyzing complex business problems to be solved with automated systems. The Business Analyst will work with business users and management to interpret and translate agency policies, business rules, and requirements into appropriate solutions. The position strongly emphasizes understanding of agile methodologies and hands on with Jira. Additionally, it is highly required that the resource has Salesforce experience and understand basic system admin configuration.

Job Duties and Responsibilities:
Evaluate business processes, anticipate requirements, decompose high-level information into details, abstract from low-level information to a general understanding, distinguish user requests from underlying actual needs, uncover areas for improvement, and develop and implement solutions
Document requirements specifications according to standard processes and templates
Conduct integration testing of software to facilitate change management and quality assurance. This includes developing and implementing standard test scenarios based on defined user stories
Conduct application training as needed to ensure that the business applications'' end users fully understand all features and functionality
Manage change management issues related to new development requests and provide level II production support
Perform QA functions and coordinate with SI team during SIT testing and UAT
Manages a team of analysts responsible for analyzing new business system development and existing system improvement