Overview
Skills
Job Details
Immediate need for a talented Customer Service Representative. This is a 03+months contract to Perm opportunity with long-term potential and is located in US(Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID: 25-76843
Pay Range: $18 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Working Hours: 8 AM 6 PM EST Monday-Friday
- Training Schedule: 8 AM - 4:30 PM EST
- As a part of our hiring process, along with an option to directly connect with a Recruiter or apply online, we now offer a texting option to enhance your candidate experience. Click the link below which contains the job description and a few basic questions that will help you ensure this is a good fit and expedite the shortlisting process or you can directly email me.
- Take inbound calls from Medicaid members, potentially some provider calls later
- Help with ID cards, update member info, assist with the web portal, billing questions, general inquires, education on benefits
- Average 30-40 calls per day, potentially more if it s a busy day
Key Requirements and Technology Experience:
- Key Skills; Must have good computer skills
- Call center experience
- Medical/healthcare experience
- Adaptability - must be able to adapt to change
- Must be a good independent worker
- Medicaid experience is a huge plus
- WFM experience is a plus
- High school diploma or GED
Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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