Technical Project Manager

RESPONSIBILITIES:
Kforce has a client seeking a Technical Project Manager in Miami, FL (Florida).

Responsibilities:
* Oversee the planning, execution, and delivery of technology solutions, including POS systems, labor scheduling tools, and back-of-house platforms
* Manage technology deployments for new restaurant openings, from vendor coordination to on-site implementation and go-live support
* Maintain trackers for project progress and ensure timely communication with all stakeholders
* Support the development and rollout of innovative solutions such as kiosks, digital menu boards, and order-ready boards
* Build and maintain strong relationships with vendors, franchisees, and field support teams
* Act as a liaison to coordinate franchisee technology needs, including communication, training, and issue resolution
* Manage vendor relationships to ensure timely and accurate equipment delivery and support
* Assist in the development of a technology innovation pipeline by evaluating new tools and enhancements to improve operational efficiency and customer experiences
* Collaborate with cross-functional teams to design, develop, and pilot new solutions, ensuring operational readiness
* Manage an IT lab environment that mirrors restaurant operations for testing and prototyping
* Track and analyze support-related trends to identify and address common issues
* Oversee the implementation of support processes for new hardware and software solutions
* Leverage analytics to monitor project performance and ensure alignment with KPIs

REQUIREMENTS:
* Bachelor's degree in Business, Technology, Operations Management, or a related field; or equivalent experience
* 5+ years of experience in technology deployment, or project management, preferably in QSR, retail, or hospitality industries
* Proficiency in project management tools such as Smartsheet, Jira, or Monday
* Strong understanding of restaurant systems, including POS platforms, labor scheduling tools, and back-of-house software
* Working knowledge of current and emerging technologies in the QSR industry
* Familiarity with troubleshooting hardware and software issues

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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