Overview
On Site
$20 - $30
Full Time
No Travel Required
Skills
Computer Networking
Microsoft Azure
Help Desk
Microsoft Office
Remote Support
Network
Microsoft Windows
Technical Support
Job Details
Job Description:
PC, Server and Azure support for the customers
Assists & Support customers (internal & external) with installation, upgrading, configuration, troubleshooting and ongoing usability of workstations (desktops/laptops) printers, peripheral equipment, networking hardware, VPN, and software (on-site and remote)
Support in-person and remote employee support on hardware, software, questions, and network related problems (on-site and remote)
Manage related to servers & Network document
Creates, manages, documents and updates trouble tickets as necessary within the company ticketing system
Escalation of problems when unable to resolve
Other duties as assigned by Supervisor
Provides advanced level technical support with the Microsoft suite of products (Windows 10, Office 2016, etc.)
Ensures successful completion of all daily tasks (externally and self-assigned)
Know and experience for Azure service and VM
Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.)
Report to supervisor
Experience Required: 2+ years of TCP/IP network work experience or equivalent knowledge.
Skills Required:
English (Required), Japanese (Required)
Helpdesk support experience (Preferred)
Communication skills with customers, vender/carrier and company staff.
Documentation skills.
Microsoft office products (Visio, Word, etc.) skills.
Own car for visiting customer offices
Know Azure (Desired)
MCSA/MCSE (Desired)
Benefits
Medical, Dental and Vision Coverage
Basic Life Insurance and AD&D
Short-Term and Long-Term Disability Insurance
Flexible Spending Account (FSA)
401(k) with company match
Paid Time Off (PTO): Vacation, sick, and floating holidays; plus 13 paid holidays
Tuition Reimbursement Program
Gym Reimbursement Program
Employee Assistance Program (EAP)
Wellbeing Solutions Program
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.