SUPERVISORY IT SPECIALIST (CUSTOMER SUPPORT)

Summary

THIS IS A NORTH DAKOTA NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.

This ND National Guard position is for a SUPERVISORY IT SPECIALIST (CUSTOMER SUPPORT), Position Description Number D2527P01 and is part of the ND G6, National Guard.

Duties

Help

Serves as a Supervisory Information Technology (IT) Specialist (CUSTSPT) responsible for the planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance and/or training, in response to customer requirements.

• Supervises the customer support service desk section.
• Establishes performance standards and evaluates employee performance. Reviews and recommends approval of, candidates for promotions and recognition.
• Demonstrates a broad working knowledge of the organization's products, services and operations, such as processes and procedures required to support the operations of the Service Desk.
• Operates Service Desk IT tools, technologies and systems, ensuring the rigorous application of information security/information assurance policies, principles and practices in the delivery of customer support services.
• Develops and manages customer service performance requirements.
• Researches, evaluates and provides feedback on problematic trends and patterns on customer support requirements.
• Contributes to developing customer support policies, procedures and standards.
• Communicates with internal and external customers by conveying information in a logical, concise and organized manner.

Requirements

Help

Conditions of employment

• NATIONAL GUARD MEMBERSHIP IS REQUIRED.
• This is an excepted service position that requires membership in a compatible military assignment in the ND National Guard, required prior to the effective date of placement.
• Selectee will be required to wear the military uniform.
• Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment.
• Federal employment suitability as determined by a background investigation.
• May be required to successfully complete a trial period.
• Participation in direct deposit is mandatory.
• You must be able to obtain and maintain a secret security clearance.
• This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968. An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position.
• This is a supervisory position. May be required to complete a supervisory probationary period.
• Must obtain and complete required certifications and training for Cyber workforce as an IA Technician Level II within 9 months of employment.

Qualifications

PCS STATEMENT: PERMANENT CHANGE OF STATION COSTS WILL NOT BE PAID FOR THIS POSITION.

NDNG Areas of Considerations (T32 Excepted Service)

Area I: All onboard Army Federal Employees (Tenure 1 & 2)

Area II: All onboard Army Federal Employee (Tenure 3)

Area III: All NDNG military members

Area IV: All Military Members

Area V: All U.S. Citizens

MILITARY GRADES:

COMPATIBILE MILITARY ASSIGNMENTS:

QUALITY OF EXPERIENCE

Length of time is not of itself qualifying. Candidates' experience should be evaluated on the basis of duties performed rather than strictly on the rank of the individual; however, established compatibility criteria/assignments must be followed. The applicant's record of experience and/or training must show possession of the knowledge, skills and abilities needed to fully perform the duties of the position.

Verbiage displayed on your resume or application must contain your own words. You may refer to position descriptions, i.e. the general and specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received in verbatim will not be considered. In your resume you will need to address the general and specialized experience listed below. Please use as much detail as needed, giving dates (months and years) of the experience, position title and how the experience was gained. This information is needed to determine if you are qualified for the position.

GENERAL EXPERIENCE:

SPECIALIZED EXPERIENCE:

Education

To receive credit for education, you must provide supporting documentation of proof that you meet the education requirements for this position.

Additional information

If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (;br>
Expand Hide additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.