IT Support Technician

RESPONSIBILITIES:
Kforce has a client that is seeking an IT Support Technician in Westborough, MA.

Summary:
The IT Support Technician provides first-level technical support to end users across corporate and retail locations. This role serves as the initial point of contact for IT-related issues and is responsible for delivering prompt, professional, and customer-focused support. A successful candidate is proactive, detail-oriented, and committed to providing high-quality service.

Key Responsibilities:
* IT Support Technician will provide frontline support for a variety of hardware and software issues across corporate and store environments
* Triage, resolve, and escalate critical incidents as needed while maintaining timely communication with end users
* Perform routine follow-up on open tickets and document all interactions within the IT ticketing system
* Support desktop hardware inventory by managing parts shipping and replenishment tasks
* As an IT Support Technician, you will contribute to internal projects and application rollouts with minimal supervision
* Identify and document recurring issues to help improve support processes and end-user experience
* Collaborate with internal teams and third-party vendors to ensure timely resolution and delivery of IT services

REQUIREMENTS:
* High School diploma or GED required; Technical coursework preferred
* Knowledge of Windows operating systems, Microsoft 365, and basic hardware (desktops, laptops, printers, peripherals)
* Strong written and verbal communication skills
* Excellent organizational and time-management skills
* Attention to detail and a proactive approach to problem-solving
* Team player with a positive, service-driven attitude
* Ability to diagnose and explain technical issues to non-technical users

Preferred Education & Experience:
* Associate or Bachelor's degree in IT or a related field
* CompTIA A+ or similar certification preferred
* 1+ year of experience in an IT support, help desk, or customer service role
* Experience using ticketing systems and working in a call center environment

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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