NOC Incident Manager

Join our dynamic team as an Incident Manager, leading the charge in managing and optimizing our cutting-edge network operations. This role offers the opportunity to drive excellence in incident management and collaborate across multiple functions to enhance service delivery.

Responsibilities

• Lead and manage the entire incident lifecycle, ensuring swift resolution and effective communication.
• Oversee the incident management process and coordinate with team members to resolve issues efficiently.
• Collaborate with engineering and vendor teams to address critical issues promptly.
• Manage outages and emergencies while adhering to assurance KPIs and SLAs.
• Work closely with various teams to drive process improvements and enhance service uptime.
• Ensure detailed documentation of technical issues and maintain optimal levels of open incident backlog.

Skills

• Strong background in telecom or wireless industry with extensive experience in NOC environments.
• Proven ability to prioritize dynamic schedules and manage incidents effectively.
• Excellent troubleshooting skills and a keen understanding of 5G network components.
• Ability to work under pressure and build strong relationships internally and externally.
• Self-motivated with exceptional people management skills and attention to detail.

Preferred Skills

• Advanced degree in a related field is highly desirable.
• Experience in process improvement initiatives and KPI analysis.
• Familiarity with cloud infrastructure and integration processes.
• Ability to adapt to a fluid work environment and handle multiple priorities.

We are committed to fostering a diverse, equitable, and inclusive environment where all team members feel valued and empowered.