Business Analyst Merchant

Overview

On Site
$40 - $50
Contract - W2
Contract - 6 Month(s)

Skills

Business-to-business
Business Operations
Account Management
Operations Management
Relationship Management
Business Marketing
Management Consulting

Job Details

This role will help define and execute strategy to create an exceptional experience for our restaurant partners. In collaboration with Sales and Account Management teams, this individual will ensure the delivery of superior service and support, setting the standard for how to support its partners. Additionally, this role will support the design and optimization of standard operating processes and playbooks to increase merchant satisfaction, merchant retention rates, and overall merchant engagement with

Key Responsibilities:

  • Identify areas for improvement in Merchant experience and lead cross-functional initiatives to implement solutions.
  • Continuously monitor Merchant satisfaction scores and support Account Managers with resolving issues.
  • Design new programs and offerings to surprise and delight our restaurant partners.
  • Create pitch materials for merchant promotional packages and special partnerships offerings.
  • Collaborate with Marketing and Consumer Growth teams to identify and engage key Merchant partners for participation in marketing campaigns.
  • Collaborate with Analytics & Product teams to define best-in-class reporting and dashboards to support our partners and internal teams.

Qualifications:

  • Bachelor s degree or higher; ideally in Business, Marketing, Operations Management or related fields.
  • 3+ years of experience with B2B relationship management (account management, client success management, consulting, or general business operations).
  • Proven ability to work cross-functionally and deliver impactful results.
  • Prior experience at delivery marketplaces or other two-sides marketplaces; POS companies (e.g., Favor, Toast), or large Restaurant brands is a strong plus.

Rate: $45-$50/hour (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week . Contract duration is 6 months with possible extensions. This position currently does not offer any benefits.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.