Desktop Support Technician

Desktop Support Technician

Location: Watertown, NY 13601 (Onsite)

Experience: 3+ years

Contract: 6-12+ Months

Requirement:

Skills Required

• Capable of installing, removing, maintaining, monitoring and inventorying vehicle technology.
• Must possess a diverse skill set that enables them to address a wide range of issues independently.
• Meet all Service Levels specified and be able to support and meet the requirements specified in the relevant Job Profile and/or their Contingent Person's Assignment.
• Capable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges.
• Capable of deploying or redeploying required OS images and builds (as well as, future images/builds) on compatible legacy hardware (Example: Win10, Win7, etc.).
• Capable of virtual desktop activities, such as capacity planning, monitoring, provisioning, image maintenance, persistent and nonpersistent multisession tuning and management, cost optimization, incident management coordination with business owners.
• Capable of ensuring device health is monitored, reported and remediated (DEX).
• Capable of maintaining OS currency using established processes leveraging Service Rings.
• Capable of performing Routine Technology Health Checks and capable of providing in-person services for items in the relevant service catalogue.
• Capable of performing semi-annual tests, required remediation, and validation reports for the Code Blue emergency safety feature installed in vehicles, according to the Customer s testing procedures provided to Supplier.
• 24x7 availability, to be provided for the duration of the Major Incident.
• Capable of offering remote and on-site technical services (proactive and reactive) Smart Hands to the Customer and its associates.
• Capable of mobile devices support such as: Persona management, application access, device enrolment, OS maintenance and Device Firmware Updates (DFU).