Technical Flex Support Specialist

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview
Technical Support Specialist for troubleshooting
Job Description

The Technical Flex Support Specialist provides comprehensive technical support and troubleshooting assistance across a variety of platforms, systems, and technologies. This role requires a flexible and adaptable individual capable of handling diverse technical challenges, providing excellent customer service, and contributing to the overall efficiency of the support team. The Flex Support Specialist will work on a variety of support requests that come in and be able to work on them from beginning to end.

Essential Duties and Responsibilities:

• Provide first- and second-level technical support to end-users via phone, email, chat, and in-person.
• Troubleshoot and resolve technical issues related to hardware, software, operating systems, network connectivity, and applications.
• Configure, deploy, and maintain desktop computers, laptops, mobile devices, and peripherals.
• Install, configure, and support various software applications.
• Assist with network troubleshooting, including diagnosing connectivity problems and resolving basic network issues.
• Create and maintain documentation of common issues, troubleshooting steps, and resolutions in a knowledge base.
• Escalate complex issues to higher-level support teams or subject matter experts as needed.
• Follow up with end-users to ensure issues are resolved to their satisfaction.
• Monitor and respond to alerts and notifications from system monitoring tools.
• Adhere to ITIL (or other relevant IT service management) best practices.
• Be willing to work different shifts and be on call.

**Qualifications:**

• 2+ Years of Technical Support experience
• Proven experience in a technical support role.
• Strong knowledge of Windows and/or macOS operating systems.
• Experience with troubleshooting hardware and software issues.
• Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP, etc.).
• Experience with mobile device support (iOS, Android).
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to prioritize and manage multiple tasks simultaneously.
• Customer service oriented.

Preferred Skills/Experience:

• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).
• Experience with help desk ticketing systems (e.g., Zendesk, ServiceNow, Jira).
• Experience with remote support tools.
• Knowledge of ITIL framework.
• Experience with scripting languages (e.g., PowerShell, Python).
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud).

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Target Base Salary Range: $50,000- $55,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1

Basic Requirements

• High School Degree or equivalent
• 2+ Years of Technical Support experience
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Must be able to obtain background clearance as required by government customer

Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.