Overview
On Site
Accepts corp to corp applications
Contract - W2
Contract - Independent
Skills
Information Systems
UI
Information Technology
Network
Microsoft
Tier 1
Cloud Computing
Recruiting
Partnership
Aviation
Business Systems
Collaboration
Distribution
Change Management
Corrective Maintenance
Inventory Control
Auditing
Electrical Engineering
Technical Support
PASS
Communication
Electrical Wiring
Computer Science
ServiceNow
Help Desk
Issue Tracking
Writing
Documentation
Training
Status Reports
Oracle Linux
Job Details
CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.
we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.
We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.
If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.
Roles/Responsibilities:
This position is responsible for end device support of the Aviation Department's core business systems and includes but is not limited to: Common Use Passenger Processing (CUPPS), Common Use Self Service (CUSS), Paging and Information Displays. Responsibilities will include:
- Provide after-hours support to airport operations, passengers and tenants. This would include coordination of after-hours help desk calls, ticket distribution and resolution.
- Provide after-hours support to Technology team for change management, projects and system outage resolution.
- Provide first level support by troubleshooting and repairing mission critical systems that require 100% uptime.
- Preventive and Corrective Maintenance.
- Install software updates, create, and deploy images on end user workstations.
- Work with vendors and contractors for issues requiring 2nd level support.
- Maintaining inventory control and conducting audits.
- Provide first level training when needed.
- Work environment includes heights, high voltage electrical equipment and in some cases below ground vaults.
Mandatory Skills:
- A minimum of three (3) years of professional level experience providing technical support for system infrastructure and/or software.
- 15 credit hours in computer science or a related field.
- An equivalent combination of related experience and education may be considered.
- Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required in order to support 24x7 operations.
- The successful candidate must pass a Federal background check.
- Only the highest qualified will candidates will be considered.
- Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel, including City and Airline staff.
- This position requires the candidate be able to safely lift up to 50 pounds and walk up to Five (5) miles per day.
- Must possess and maintain a valid Arizona driver's license with a clean record.
- Accurate color perception is required to safely work with electrical wiring.
Desirable Skills:
- A bachelor's degree in computer science, or a relevant field.
- A minimum of two years of experience of after-hours support.
- A minimum of two years of experience supporting more than 200 users and computers in a networked environment.
- Proficient in ServiceNow helpdesk ticketing system
- Experience writing technical procedures, documentation, training documents, scope of work, project plans, and status reports.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.