Onsite role: SeniorSalesforceSupport Administrator Sales/Service Cloud (Fort Mill, SC)- Fort Mill, SC

Senior Salesforce Support Administrator Sales/Service Cloud

Duration: 6+ months

Location: Fort Mill, SC

Local preferred, Candidates on W2's without sponsorship only are Encouraged to Apply

Competencies: Salesforce - 10+ years experience required!

________________________________________
Key Skills Required:
Strong hands-on experience with Salesforce Sales Cloud and Service Cloud, Apex Coding Lightning Web Components Experience.
Expertise in user management, case management, workflow automation, and data integrity
Experience with SSO, LDAP, and REST API integrations
Proficient in incident management, root cause analysis, and system performance monitoring
Familiarity with monitoring tools like Dynatrace, Splunk, Grafana, or Datadog
Salesforce Sales Cloud Certification (preferred PD1 & PD2 Platform Developer)

- Role Senior Salesforce Support Administrator Sales or Service Cloud
- Location Fort Mill, SC Full time, Onsite
- Experience Level 7 to 10 Years (Mid-Senior Level)
- Key Skills Required - Strong hands-on experience with Salesforce Sales Cloud and Service Cloud
- Expertise in user management, case management, workflow automation, and data integrity
- Experience with SSO, LDAP, and REST API integrations
- Proficient in incident management, root cause analysis, and system performance monitoring
- Familiarity with monitoring tools like Dynatrace, Splunk, Grafana, or Datadog
- Salesforce Administrator Certification (preferred)
- Excellent communication and documentation skills
- Agile Scrum methodology experience.
Job Summary
- As a Salesforce Support Engineer, you will be responsible for maintaining and optimizing Salesforce Sales and Service Cloud platforms to support business operations. You will troubleshoot issues, manage integrations, and ensure system reliability while collaborating with cross-functional teams to deliver seamless support experiences.
Responsibilities
- Provide day-to-day support for Salesforce Sales and Service Cloud environments
- Troubleshoot and resolve technical issues related to user access, workflows, and data integrity
- Manage and support integrations with SSO, LDAP, and external systems via APIs
- Monitor system health and proactively address performance or availability concerns
- Participate in incident response, root cause analysis, and implement preventive measures
- Assist with deployments and ensure smooth transitions with minimal business disruption
- Maintain detailed documentation of configurations, processes, and support knowledge base
- Collaborate with stakeholders to define and monitor service level objectives (SLOs)
- Identify opportunities for automation and process improvements